Holiday Inn Miami-Doral Area, an IHG Hotel

"My recent experience at Holiday Inn Miami-Doral Area left much to be desired. From the moment I arrived, it became evident that there were significant issues with quality, communication and maintenance. Firstly, upon my arrival, I was shocked to discover that the room I had reserved was not available. (2 Double Queen Bed Room) This inconvenience was exacerbated by the fact that I was only notified of this after completing the check-in process and going to the room. The front desk advised me that the room was not available and I was being “upgraded” to a suite. (1 King Bed Room) Upon inspection of the “upgraded” room, the condition of the furniture in the room was far from acceptable. I encountered rusting of the lamps fixtures, smoke detector sprinklers,the shower head with horrible built up soap scum and other metals in the room, peeling of wood from the entertainment center, and closet doors in the room and an overall sticky and humid feel to the room, which made me question the cleanliness and upkeep of the establishment. Much of the furniture appeared to be worn and past its use. For a brand like Holiday Inn, known for its standards of comfort and quality, this was deeply disappointing. In addition to the furniture issues, I encountered technical problems during my stay. The phone in the room was not functioning, rendering it impossible to contact the front desk or other hotel services easily. I only discovered this by attempting to use the phone to contact the front desk and realized it was not even plugged in. Once plugged in, the phone still did not function. Outside of an inconvenience, I find it to be a grave safely concern. Furthermore, the outlets in the bed frame were out of order, making it inconvenient to charge electronic devices so we had to search around the room for the working outlets. Additionally, the thin walls of the room provided little insulation from external noise. Throughout my stay, I could hear every room door slam, conversations from neighboring guests, and other disturbances from the hallway. This lack of soundproofing greatly impacted my ability to rest and relax, further detracting from the overall experience. Lastly, reached out to the third-party travel agency through which I had booked my reservation to address these issues. Despite expressing my dissatisfaction and the numerous problems encountered during my stay, I was offered only a meager 20% refund as compensation. This inadequate response only added to my frustration and disappointment. I believe that such a minimal refund does not adequately reflect the extent of the inconvenience and discomfort experienced during my stay. In conclusion, I regret to say that I cannot recommend Holiday Inn Miami-Doral Area based on my recent experience. I hope that this feedback is taken seriously into consideration for future guests."

"We wanted to leave a review for the service and professionalism that we received from Joanne Martinelli in Sales and Catering. Joanne was extremely helpful assisting us plan our event and was available for every question or issue that came up. She returned every call and is very efficient. We highly recommend Joanne and this property for your corporate or personal event(s), she will help you have an amazing meeting!"

"Very bad experience. We stayed at level 2. Musty odor throughout hallway and the room we got. Air conditioner was so loud that it felt like a diesel engine. No ventilation at all. We stayed here for three nights and four days, towels were not changed and one roll of tissue was provided for three guests. Please see your room before moving your luggage."

"I'd like to start by mentioning that my stay at this hotel was neither exceptional nor disappointing. The location, being close to the airport, was incredibly convenient and played a significant role in my decision to choose this Holiday Inn for my 5-night stay. Rooms- I must admit that they were a bit outdated, and there were a few issues such as a half-on shower curtain, a discolored toilet seat, and some stains in the tub. While these aspects were not ideal, they did not significantly impact my overall experience. On the bright side, the service provided by the front desk and bar area personnel was excellent. They were all professional and I particularly enjoyed having a bar downstairs to unwind after long work days. However, the breakfast experience was a bit disappointing. As a Diamond member, breakfast is my preferred amenity, but one day my name was not on the "list," and the staff member made quite a fuss about it. Regarding housekeeping, it seemed that they only serviced the rooms after every 3 nights. I had to request towels on two occasions as they were not replenished despite being taken from the room. In fact, I found it amusing enough to take a picture of the TP in the bathroom, as sometimes finding humor in less-than-ideal situations can be a saving grace."