Best Western Naples Inn & Suites

"First, we arrive around 5pm and were told our room wasn’t ready (cleaned). Rooms are supposed to be ready at 3pm. They said two cleaners walked today. She told my boyfriend our room would be ready in 15 minutes. I am a professional cleaner and didn’t think 15 min would equal a good clean. Sure enough, we get to our room and there’s two little hairs on the sink and one on the bathtub. Much to everyone’s horror, five minutes after we are inside our room, someone opens our door from outside!!! I went out to see was this a housekeeper or what? I spoke with the lady who came in our room, she was another customer and they gave her a key for our room!!! Not sure how in the world the office messed up so badly there. No one apologized to us for this. The bathroom mirrors have black along the edges, looks to be from being old but I’m not sure. Tiles and bathtub cleaned but still dingy and tiles coming off where the shower curtain rod is. We went out for dinner, came back and our key wasn’t working. Had to go back to desk to get it fixed. We paid for two queen beds, we got two double beds. Terrible sleep as their doubles barely fit two adults. My boyfriend dealt with the staff, he’s way nicer than me. He said staff here were friendly. I understand crap happens but I feel like this hotel needs to do better. I would never come back or recommend this place."

"This is the worst experience ever when it comes to hotels. I don't understand how this location has any kind of good reviews. First of all, the moment you walk in it smells a mixture of mold and old age. For the price they want to charge here (which is not cheap, equal to most hotels here in Naples so you aren't saving money) they should at least invest in the upkeep of their rooms. I'm attaching pictures. Tye whole room is musty and severely outdated. The grounds are so horrible and not kept up at all. So frustrating and disappointing. The amount of problems and th3 cleanliness needed is horrifying. Missing or damaged doors. Missing room tiles. Mold and water damage everywhere. Do yourself a favor and stay pretty much ANYWHERE else. Hell, I would have been more comfortable in our rental car!"

"I’ve stayed here 7+ times but was recently disappointed. Cold night and they ran out of blankets so I had to use towels to cover myself because I was cold. Also found a roach or beetle (not sure which one can’t tell the difference) in the bathroom but it’s Florida so I really don’t blame them for that. The covers are not thick enough yet they have a limited supply for the guests. Seems cheap to me. We tried turning on the heating but it was extremely dusty and the whole room began to smell. First bad experience unfortunately. The lady at the front desk was very kind however. One of the hot tubs was scorching hot and the other one was cold. The breakfast here is always good though and the location is great."

"We really loved this hotel very charming. We were not bothered by the renovation, we enjoyed our nice old fashioned suite front of the swimming pool. We loved the nice plants and garden. We had a very nice time with our 5 years little boy The staff was not very friendly but it's OK."

"Breakfast was literally the best part of my stay there. They had workers standing by in case you needed anything. Very accommodating. Not to mention, the pool and jacuzzi were absolutely phenomenal...and did I mention they have the coolest koi fish ponds throughout the property. There's bicycles you can rent right there to ride around town. I definitely recommend this place."