Inn of Naples, Tapestry Collection by Hilton

"My husband and I have stayed at the Inn of Naples many times, before and since it joined the Hilton portfolio. While there's no doubt that some of the rooms could use a bit of updating, the location, and most importantly, some of the staff members are what keeps us coming back. Upon check in, I wasn't happy with my room facing a construction area, and Cecilia was excellent in ensuring we got a better room right away. Stephen, who maintains the kitchen for breakfast and mans the bar in the evening, is absolutely amazing. When you are someone who travels as much as I do, it is so important to feel comfortable when you're living out of a suitcase. Having someone remember your breakfast order and cocktail of choice as Stephen and Beth did after our first day there means so much. It shows that they care about their guests and want them to feel at home. If I can make any suggestions it would be to ultimately expand the menu in the evening (at least Stephen makes a delicious pizza). I do, however, recognize that the hospitality industry is facing a labor shortage and sincerely appreciate those who are working to provide the best customer service possible."

"We were EXTREMELY disappointed with this hotel. The pictures do not represent the way the hotel looks. The hotel staff was nice enough but not as professional as all other Hilton properties we have visited. The hotel itself is VERY VERY tired. It looks like they made attempts to renovate the bathroom in our room and some other areas of the hotel....new carpeting maybe?... but many of the other parts of the hotel were left as before it became a Hilton property. Our room had a horrible smell that we couldn't get rid of....wet dog maybe? The couch was stained and dirty. The box spring for the bed had not been replaced in a very long time. The ceilings had rust and the workmanship that was completed was not done well. There is an old boiler unit outside within view of the hall window that is an eyesore. The pool towels need to be replaced. The pool umbrellas that appear in the picture on the hotel website are nonexistant. The seating area for meals was not welcoming. We have stayed at lower entry point Hilton hotels that are much better than this property. I am not sure what qualifies a Hilton property as Tapestry but corporate really needs to make a visit here. It does not live up to the standard of a Hilton property. We were very disappointed with our stay and will not return."

"Please read the reviews, all of the 1-3 stars are far more accurate than the 5 star reviews listed. Stayed a week, ac unit broke at 11 pm at night, room they moved us too had odor and furniture was dirty or damaged. Manager failed to return any communication after my 3 attempts to speak with her over a week. Nothing makes this boutique hotel. I have never been this disappointed in a Hilton brand."

"The pictures made it look great. And it was highly rated. When we got there, the staff was nice. But the room was the main problem. Had stained furniture and the bed was very stiff. The room wouldn't really cool down even though we set the AC to 65. Had breakfast and my wife found a hair in her burrito and the pancakes I had were a little doughy in the center."

"This hotel is excellent for the price and location. The room was super good..we got a suite. The ro and bathrooms were very clean. Big screen TV in the living room and the bedroom. The customer service was also great. Very friendly. Nice big Lobby with a bar."