AAA Ocala

"12/19/23. I paid for the year of service with AAA and I called at 10:45 P.M. because my daughter has a flat tire and bent rim that happened on 1-75 and called for a tow and AAA advised that they can not reach a tow company and they will dispatch a tow driver tomorrow. AAA has left her BY HERSELF on I-75 !! I had to call an independent tow company and pay out of my pocket for a tow. So why the F.... do I need AAA? They do not care!"

"The worst customer service I have ever experienced! If I ever did this in any of my jobs I would be out on the street! No one working, no inventory, people in the back eating lunch apparently, no one to take my money. I went in for the special promotion on gift cards for which I received emails everyday. No one was there there were no gift cards, and eventually after the receptionist just texted someone in the back I decided to leave. It was unbelievable to me that she wouldn't walk in the back and ask somebody to take care of a customer standing there ready to make a purchase. My parents belong to Triple A and I have ever since I've been able to drive and have my own membership, but this was really horrible horrible customer service. I don't even know where to complain. Bad Business"

"This will be the 3rd time I've had this problem and 3rd strike.... canceled!!! Called for a tow at 11:26pm. Got a text message saying the ETA would be 1 hour. Later, I got a call telling me the truck would be here in about 40 min. I called them an hour later for an update, and they said they would call me back with an updated ETA. I then called them again another hour later to find out my call had been canceled after that until 3:30am, and still never got a single call back or anyone to show up too tow my truck. Don't waste your money better to pay 100.bucks to a small Mom N Pop place than this joke of a company. Horrible horrible horrible service. Ocala & Inverness area."

"Adam Amador was so helpful. He got here within 20 minutes of us calling and got our car unlocked in less than 5 minutes. Not only was he very helpful but he had such a great attitude and was very knowledgeable. If you’re ever locked out call him."

"I needed an international driver’s license and the experience was fast, simple and friendly. Be sure to fill out the application before you arrive to speed things out. You can download it and type in your info. Cost, including pics, was $38 (cc or exact cash.). It’s a busy place. Other services may require time in the spacious waiting area with comfortable chairs."