Auto-Owners Insurance Ocala Claims

"You get insurance hoping to never have to use it. But I was involved in a fairly significant auto accident and because the at fault driver was underinsured, I decided to go through Auto Owners to have them handle my claim. The accident was reported on Monday and was settled on Friday. I even received the payment for my vehicle the following Monday. The adjuster was kind, responsive and fair in the appraisal and valuation of my vehicle. You always hear about how bad someone’s experience was but I don’t have anything but positive things to say about my experience. I am so thankful Auto Owners is my carrier."

"Alex was great to work with and listened to my concerns. He explained everything to me about the process and how everything would work. He also said if I need the rental car for a few more days, he would extend it. Alex is a pleasure and helped me get through a very difficult time! I would not hesitate to recommend Alex to anyone who needs assistance with their car insurance issues!"

"Alex Caballero, our dedicated claims adjuster at the Ocala office, handled our claim with professionalism, respect and empathy. There is never a good time to be involved in an automobile crash, but one 5 days before Christmas was a complete and unhappy surprise. Alex was able to adjust the claim quickly and fairly. He was never too busy to take our calls and explain things to us. He is a valuable asset to the company."

"Exceptional Service by Damon Francis at Auto-Owners Insurance Ocala Claims I recently had the pleasure of working with Damon Francis, an adjuster at Auto-Owners Insurance Ocala Claims, following a minor fender bender. Despite being the other party involved, I feel compelled to express my gratitude for the outstanding service I received. Damon Francis demonstrated an exceptional level of professionalism and thoroughness throughout the entire claims process. His respectful demeanor and empathy towards my situation were truly reassuring during a challenging time. Damon's commitment to his job and the overall experience he provided have left a lasting positive impression. Moreover, Damon shared the company motto during our interaction, emphasizing the values of understanding and teamwork. While I regret not jotting it down, the simplicity and resonance of the motto reflected the ethos of a great team. Even though I am currently with another auto insurance carrier, Damon's outstanding service has prompted me to obtain a quote from Auto-Owners Insurance. His good sportsmanship, despite me being on "the other team," speaks volumes about his professionalism and commitment to customer satisfaction. I have already recommended Damon Francis and Auto-Owners Insurance to friends and acquaintances, highlighting the exceptional service and positive experience I had. Damon's dedication to his work is commendable, and I believe his contributions deserve recognition, possibly contributing to his well-deserved promotion within the company. Sincerely, Michael P."

"I had the best experience with Auto-Owners Insurance after I totaled my car. I had my own personal extension to Cassandra Bernardo who was the best. she was there for me for any questions I had and kept me informed of everything every step of the way. The process was fast and easy. I would highly recommend this auto insurance co. to everyone. The whole transaction was fast and easy. It only took about 4 weeks from the time of the accident until I was driving my new car. Thanks to Cassandra and everyone at Auto- Owners Insurance for all you did to help me."