Quest Diagnostics

"I don’t like the billing department. They are lazy and rather bill the patient when the insurance doesn’t pay because they always put the wrong information. By law you can’t bill no one until secondary insurance pays. If the patient pays before that, it’s illegal and it’s double dipping. Their employees like to get paid and expect their patients to do the work for them. That ain’t happening with me, I ain’t going to do no work for them! That is why they are there for! To do the billing! Learn how to read the explanation of benefits! Teach your employees what codes, modifiers etc… they need to use so you all can get paid from the patient’s insurance! Don’t ever bill the patient as soon as you get a denial claim, you have to see the explanation of benefits letter to see what you are missing! When you bill the primacy insurance and you get paid! You sent a copy of that explanation of benefits and the claim to the secondary insurance. I should do a lawsuit against quest diagnostics for always trying to bill me only because their employees make mistakes and don’t want to fix it!!! Train your employees well and teach them that they have to have integrity, selfless service, morals and do their job! Now a days everyone wants a big paycheck, but don’t do the work! I used to work with people like that! I made sure they got fired!!! Poor elderly people getting billed and don’t know anything and make their payments! Wake up people!! To the patients! Educate yourselves regarding billing for all your medical bills. When a doctor office, lab wort, scans, hospitals etc sends you a bill! Always call your insurance and ask for an explanation of benefits, that way you know what you have to pay! A couple of times quest said they billed my insurance, I called my insurance and they never received a claim! Don’t let medical offices take your money! Educate yourselves! 0 stars for quest diagnostics billing department! I called corporate today all day and no one answered. This is the second time that I am about to make a complaint to corporate headquarters office. I will definitely change to another medical lab."

"I’ve been here before, previously m, and it was okay. This time, for some reason, my appointment wasn’t saved in the system, so I had to wait standby. I understand appointments take priority, but there were gaps of time between appointment times, with at least one phlebotomist who didn’t have a patient, and they kept me waiting. One of the phlebotomist ironically came out after God knows how long between a patient, and I heard her ask the other guy if he was going to take the walk-in (me). She waited for a few minutes, and came out to grab the lady who she saw checking in for her appointment. I ended up leaving after waiting for about 40 minutes, bc a lab that I needed had to be drawn before 10 am, and I realized I wasn’t going to make it. I don’t work for Quest, but did phlebotomy for some years while in the Navy, and know they could have gotten me in."

"I normally see the man who is very professional and gentle. Has on occasion gone out of his way to track down the order the Dr was supposed to fax and didn't. The last visit was a woman who was very pleasant to deal with. She even remembered that my husband had been in 3 weeks earlier. Both were very gentle and didn't leave a bruise. I would highly recommend this facility."

"These lab techs seriously need more training. I’ve been in the medical field for 25 years. It does not matter if the lab req states FASTING, if you are not FASTING all they need to do is put a comment not FASTING the doctor will decide once results are sent depending on results she will ask for another lab draw. It is not the lab techs decision to not draw if not fasting. I’ve never ever heard of these techs turning patients away due to this."

"Arrived a few minutes late due to being held up at work with a customer, and was told could not be seen Today, and would have to reschedule. Roger, who said he is the Site Manager, is the one I interacted with, and he showed no empathy or understanding. I really needed to get the tests done to going through a lot of health challenges and pain. I know we all wait to be seen when we go to medical offices. I understand they have a schedule and other patients, however the location was not busy, and I let them know I would wait until they could see me. Roger said could not do that. I would recommend using a different lab with more personable staff, and patient-caring practices!"