Quest Diagnostics 4900 Bayou Boulevard, Pensacola, FL 32503

"I understand appointments are priority, but being there when they open, check in and 1 hour and 38 minutes later my husband is still waiting as a walkin...and not once acknowledged...very disappointed in this process...and definitely need to adhere to thier policy about how pei0ke arw treated, bc thw one lady who came out annd sp9ke to thw lobby is not very kind or 'non aggressive' as thier policy says wont be tolerated"

"The last time I was there the manager was literally YELLING at an elderly gentleman who was trying to explain that he had an appointment. I stood up to intervene while everyone else in the waiting room sat there in stunned silence. I apologized to him for her behavior and he thanked me. I later called to complain about the manager. I hope they fired her."

"This place rocks! I made my appointment about 8:30 for 9:50. Was called back a couple of minutes early! I’m a difficult stick but this woman got me first time! Quest makes everything so easy. I will be back!"

"ZERO stars if I could. Seems every other time I schedule an appointment here there is some sort of issue. Very confusing if it's your first time here. Still confusing and unpredictable after several visits. I always schedule ahead online. DON'T schedule over phone- it's automated and will mess up your time or name and make it more confusing. 3 times I've scheduled a specific time online, they are in increments of 10 mins, so I expect to wait less than 10 mins when I'm there. Only 1 time have I gotten in flawlessly at my set time. Mostly, the waiting room will be packed full with what I assume are mostly walk-ins. You would assume if you had scheduled ahead, you wouldn't be made to wait in a room full of people who couldn't plan ahead. I was given the option at one of only 2 kiosks in the room to either wait in the waiting room (standing room only) or I could wait in my car and they would text me on my #number I had now provided several times. I waited 20- 25 minutes beyond my appointment time, still NO TEXT message. I struggled to find a number to call to reach an actual person, as there is NO receptionist, just an empty room with kiosks and the occasional lab tech who sticks their head out the door to call the next person. The number on google will send you on an automated loop of unhelpful information. I proceeded back inside, to the still packed waiting room, where there was now a line for the 2 kiosks, and no way to contact anyone. The board with patient info at the front is very confusing trying to decipher which one you are, as there are so many similar initals. I ended up having to leave & re-schedule, yet again. I would avoid this place, especially for Dr. requested labs and find someplace else, as I will now be doing. The only positive I can share is the times I have been able to be seen, the lab techs are all friendly and quick."

"It only appears one tech is doing the testing of everyone. There is no way they are completing the number that has been scheduled which is why there is so many bad reviews. Either get more personnel or reduce the available appts. Meanwhile, individuals are literally holding their bladders because of bad management."