Gerber Collision & Glass

"The staff working in the front office were awesome. I treated them like human beings who were overworked, and it was noticable. I was able to joke with them, and i was very easygoing. A lot of the time people who take their vehicle to a collision shop are having a stressful crisis and trying to figure out the next step and how long it would take before they even drop off the vehicle. I am very fortunate that i was in a position where i had another vehicle to get back and forth to work. I left the staff alone, and im sure glad i did! They were meticulous and even swapped body panels that i couldn't see any damage to. I was very happy to interact woth the staff, if i can make one suggestion to customers in the future using Gerver collision, please remember the staff are humans too and even though you maybe having a terrible day, don't take it out on them. The collision work is top notch!"

"My experience is definitely in the middle after noticing something stolen from my trunk! I’m extremely bothered by this because I despise a thief. Upon leaving my vehicle with them, I was solely focused on making sure I had removed anything of value from the “inside” of car assuming they would have absolutely no reason going in my trunk! After calling (1 hr after picking up vehicle on 11/29/23) to inquire about missing item, I was abruptly transferred to a “full” voicemail box then hung up on. I immediately called right back & same lady answered w/a humorous chatter stating “yes Jackie will be in contact w/u”. As of today, 12/11/23, I have yet to hear back from them. As far as the actually collision repair, I feel like they did an awesome job."

"if i could give a -5000 i would first off i schedule an appointment for yesterday which was 9/21/2023. This appointment was supposed to be a car estimate for auto damage cause by someone else. they did not communicate with me on what i need to do with the insurance company and this was my first time doing something like this. so i get there and first off no greeting me at all and the fat white lady who sits at the front say to me can i help you i sad to her i have an appointment at 3pm she say we will be right with you because you got 2 people in front of you so im like ok. i stand there because im think i got to fill out some type of papers or whatever. 7 minute pass I'm like do you want me to have a seat or what she like yes. im like ok. so 15 minute pass im sitting i dont remember the guy name but he comes up to me and say do i have an order from my insurance company i say yes. so he looks at it and only wants to do the job the insurance company see. im like no im not leaving my car here because this information was not communicated to me and then he say the the insurance company is not going to approve inside damages. i was on fire at this point because the accident did cause the damages . he tells me he only wants to fix the bumper. please dont take your car here they are very unprofessional i could say more but ill leave that alone. please do Service this company"

"I'm very disappointed at the lack of professionalism of the so called General Manager David. According to him there's no one above him manager wise. He took a simple job, repair and paint on a 2023 Toyota 4runner rear bumper. It had about a one inch tear on it. He charged $649. When it was picked up by my parents it was raining so they took the car and left. When I saw it I immediately noticed a faded round spot on the driver side of the rear bumper. You can clearly see the primer, which any good painter should've seen and redo. David immediately got defensive and said he wouldn't repaint. He wanted to put a new bumper which makes no sense. I never complained about the repair itself. Just the refinish. He "David" claimed he didn't make any money off this bumper because it was a referral from a company he sent work to and that he basically did us a favor by fixing and painting the bumper. As we waited for David to call and complain the the young man who referred us to him a few people walked up to us and noticed the bad paint job and they also agreed that the bumper should've never gotten installed in the first place. Being a retired automotive painter myself, I can tell you that no reputable shop should've even attempted to install and deliver this to any customer, specially to a new vehicle. David said he didn't make any money, I don't see how. Techs make anywhere from $21 to $23 flag hours. Gerber rate is around $53 per hour. He stated that he had the best painter working for him but I'm sorry. The painter needs glasses or maybe some sleep cause he clearly left the primer visible on a few spots. Not to mention over spray. That however doesn't matter, Gerber offers a lifetime warranty on their paint jobs which he clearly didn't honor. Shame on him. I will personally let everyone that needs paint jobs know about his lack of professionalism. Gerber do yourself a favor a fire this clown David. By the look of things this is not the only bad review. Horrible business. I'm contacting my bank because at this point I wouldn't want them touching my vehicle with a stick. Response to your response. ** NO DAVID DID NOT REACH OUT TO THE OWNER OF THE VEHICLE. SO THAT'S A LIE. SECOND, BY FEELING SORRY FOR THE ISSUE YOU ARE NOT PROVINDING ANY SOLUTIONS. ** By now over 30K local followers have seen your bad business practices and lack of solutions to the problems your GM David has caused. Bad, bad business."

"Would like to first say I highly recommend David and his team for multiple reasons from customer service and quality, from the 15+ jobs that was done for our company we have had 0 issues. Unfortunately we had a small circumstance where we referred a client to David and his team to repair a rear bumper for a 2023 toyota suv (one of the last reviews) the client was not happy with the outcome but instead of us handling the situation someone who was not involved with the deal reached out to David. We know that this Gerber stands behind their work and continue to recommend their work. We apologize for any inconvenience this may have brought"