Nissan of South Morrow Service

"The service advisor was awful- so rude and patronizing. The services I requested when I scheduled my appointment were not all done. I did the survey they sent out with details and was told the usual oh that's not ok, please call our service manager (3 weeks after the incident). I left him a voice mail 2 weeks ago...still no response. I do want to give a shout out to J., one of.the service advisors, and Mr. Byron. Nissan South should hire more people like them."

"Unfortunately although you see some efforts in friendly folks, the lack of professional follow up is horrendous. I was sold a vehicle that needed a warranty service soon after purchase. The vehicle was brought in diagnosed and waited a month for the parts, only to be told those parts were not necessary and a new part had to be ordered and told it would be in next day. After multiple attempts to reach them for follow up and no returned calls, I'm told 3 days later that the part was delivered to the wrong location. About 4 days later I finally recieved a call to say it was in and would be a quick fix. A few days later I called the service advisor to say I would be in Friday morning to get that done....no problem quick business. I arrived today at 8:45am and at 12:30pm when I check in again, I'm told 2 more hours...so much for a quick turnaround. We can never expect perfection from dealerships, but professionalism on follow ups and better time management would go a long way. As far as service...3 days and more than 11 hours wasted in waiting. I won't even get into another deliverable that was promised and nearly 5 months later still has not been met.....Very disappointed in trying to support the community."

"The service was very professional.A bit of a wait,but compared to other dealership services Morrow is much much better."

"The service center is so unprofessional. I have an appointment today on 11/1/23 at 7:45 and there are no advisories here, the gate is closed and people are just walking around. This is why people get so upset. This is taking time out of our day. Please get this problem under control."

"So I have been going back & forth about selling Midnight, my all blacked out 2020 Nissan Frontier S... I walked in to see Mrs. Bankston who sold me My 1st SUV back in 2005 it was a 2002 Ford Explorer XLT (Silver w leather seats) So this time she sold Me a 2023 Platinum Rouge S AWD in the same color. (Full circle as they say). They LIE and play games. I could have sold my truck got my money at car max, but Mrs. Bankston said I would get the check after signing the contract.. Then the financial person says I need the title to release the the funds on 5/20/23. I gave him the titles on Monday 5/22/23, he said he has to have the deal approved, then on 5/27/23 I'm told they have to wait for the money from the credit company. I called the credit company today 5/30/23 for them to tell me they wired the money over on 5/24/23. NISSAN SOUTH MORROW you are in Breach of contract... THANKS! For stealing My Trust"