Richmond Row Apartments

"I found a cockroach in my apartment. It was huge and I found it pretending to be dead in the kitchen area. It started moving around with all the lights are on. I asked the front desk to call me when the maintenance staff is here while I’m waiting at the lobby(She even wrote down my number) and few minutes later, the maintenance was in my apartment, started spraying without any permission or notice. Cockroach showed up again, but the leasing office said they can’t spray again because the technician is gone. They didn’t ask me to reschedule or anything. A lady who looks like a manager said just buy a bug spray and kill it by myself."

"My parents were looking to lease an apartment here. They submitted the application along with the $200 fee. Unfortunately they forgot some documents and the apartment notified them that it was to be submitted. Pretty much all the required documents (like income) were already submitted but they needed info on both my mom and dad and my parents forgot something for my dad. They both work long hours every day and can’t always respond quickly. When they found out they needed to submit the documents the leasing office said the application was now invalid. Mind you, it wasn’t like a week or two later they tried to submit it. As soon as they realized they tried to get in contact with the office. When they tried to call multiple times and multiple days the office would not pick up. Finally when my mom emailed the office and got a response the only thing they said was to reapply. They did not refund the $200 fee and then want another $200 to apply for the same thing?! The place looks nice but this is not how you should be treating potential residents. They were devastated because it was a really nice place."

"Best apartment living by far! The community is amazing and friendly, the complex is always well kept. We appreciate how quick and helpful the staff is as well, specifically the lovely Ms. Jess at the front desk."

"I've lived at Richmond row since opening and couldn't speak anything but positivity. It's a very beautiful calm complex. Theres great events all year round. Sigourne and her team have been nothing but great. They will answer any questions you need in a great timely manner. Also you get your moneys worth here unlike other complexes."

"Personally I’ve loved living here. The bad reviews regarding the office are unfair. A change in a management is always going to have bad reviews because of the changes the office team has no control over . The management is always looking out for the residents to the best of their abilities and I’ve experienced it personally. The office staff and maintenance team have always gone everything they can to accommodate me and make me feel secure in my new home. Thank you!"