SOVA

"The apartment itself isn’t terrible however if you ever plan to get any bit of sleep prepare to instead be woken up by a blaring fire alarm multiple times each month. That stays on for WAY TOO LONG. One has even stayed on until the next morning. Also the rent id way too hard to have to deal with this"

"I typically do not write reviews about anything, however I felt as if I would be doing a disservice to others by not warning them about this place. The fire alarms go off randomly and for hours at a time. We have received several ‘ apology ‘ emails, just the alarms to go off at least once a month. The hallways have stayed dirty with drink spills, trash, and food for weeks at a time. The parking garage gate is ALWAYS broken, and for two months of living there, all of the doors that required a key were unlocked, meaning all residents were unsafe. Maintenance does not have a sense of care, urgency, or understanding of issues around the apartment. My roommates had been dealing with a broke dryer for a year prior to me moving in, and after the maintenance request was put in nothing was solved. I have had to travel home several times because unfortunately the dryer is still broken. Lastly, the management is absolutely distasteful. Upon moving out, all information given to me about the relet process was COMPLETELY different than what was explained when I moved in. And if I was aware of how difficult this process would be, I would have NEVER signed to live here. Every time I went to the office, the instructions were different. I would come back following the instructions given, just to be turned back around with new instructions. After explaining my issues, being talked over by Sarah Garcia, and the door being opened and rudely asked to leave by an extra in the office, I was called aggressive. I went to the office with a friend the new incoming roommate, asked for her move in date to be moved up being that she was an international student. We were repeatedly declined, and told I was still responsible for Januarys rent as she was ALSO being charged for Januarys rent. A few weeks later, I was contacted by Sarah ( after my relet was contacted and signed papers) that her move in date was pushed forward and I was only responsible for my relet fee. It was made by her to seem as if I was being provided a favor, when it could have been addressed prior to the rent being paid. After move out, I was charged with a cleaning fee of a carpet that was already clean, and the pictures returned to me seemed to be taken after they were already walked over by maintenance in dirty boots. I DO NOT advise ANYONE to stay here at all. Save yourself the headache and find somewhere actually SAFE to live. ( no need for the bogus reply sova )"

"I had a pleasant experience on my visit to this property for a tour of the complex for my little brother. We were assisted by a Brittany Jackson. She was very helpful an made the tour of the complex exciting while at the same time assuring me why Sova would be a good choice for my little brother. We haven't finalized his choice but after our tour with Ms. Jackson I believe they are definitely at the top of the list"

"The staff is absolutely amazing. The leasing manager Brittany is a ray of sunshine. She was very helpful and took the time to walk my daughter and I through the entire leasing process. She is the epitome of customer service. I was very satisfied with the service."

"I’ll start by saying Sova is aesthetically a nice place to live. My son resided @Sova from 8/2020-7/2022. For the most, we didn’t have any major issues but did have some concerns w/delayed maintenance, overflowing trash, etc. My biggest issue started post-move (8/2022), we received a statement with absurd charges. Upon moving out, my son & I made sure this unit was the same way it was when he initially started occupying (pics attached). It was unclear that we should’ve hired a cleaning service detailed cleaning plus carpet cleaning. I feel SOVA is VERY PETTY to charge students for something they should be doing anyway upon a new occupant’s arrival. Now in all in their pockets because they sure were in mine! Honestly, after receiving a sum of $9,600+ per room & $38,400+ per unit a year (4br; 4 separate leases), it baffles me to then charge additional fees at the time of move out for something that should be “routinely” administered for a new tenant."