ECCO LENOX

"The customer service at this store is absolutely horrible! The female sales associate at the counter was extremely rude. My wife purchased two pairs of shoes for me as a Christmas gift, and the sales associated gave her the wrong size. I accompanied her to return the shoes, and the sales associate tried to give us every reason why they couldn't be returned. I never wore the shoes because they were too small, and they were being exchanged well within the allowed time frame. I exchanged one pair, but they didn't have the other pair my size. She was so rude that I told her not to bother ordering the other pair for me. I couldn't wait to get out of the store and take my money elsewhere. I love the ECCO product, but I would strongly recommend purchasing online and avoiding this store! When I returned home, I ordered the other pair online and had them mailed to my home. I just took the time to read through the other reviews after posting my experience. It seems that this has been a consistent problem for at least NINE YEARS! I'll never return to this store, and I recommend that you do the same."

"Gore, best known for Gore-Tex fabric, is the latest company to be sued for allegedly polluting communities with the toxic class of chemicals PFAS. Six Maryland residents accuse Gore, headquartered in nearby Newark, Del., of contaminating their private wells with the PFAS chemical PFOA.Feb 10, 2023...Do not BUY...They Are Not Eco-Friendly as Advertised!!!!!"

"DO NOT BUY THEIR GIFT CARDS!!! They will only let you use the card in store AND refuse to have the shoes you are interested in sent to the store. So you basically have to drive to the store for them to order the shoes for you. They were also very short with me when I was trying to get clarification on this. I emailed corporate and was told the same thing. I don't mind going to the store to see and try on the shoe in person, but going there and NOT seeing or being to try them on is absolutely ridiculous."

"Ecco shoes are my go to brand so when my wife and I traveled to Atlanta recently we took the opportunity to visit the Lenox Mall store. We both found some outstanding new footwear that we are loving. What set our visit apart from other retailers was the exceptional service and attention provided to us by our sales associate, Terrence! Terrence's attention, patience and pleasant demeanor were refreshing and made our shopping experience an exceptional one. Thank you Terrence! We appreciate you for taking such great care of us and wish you continued success in all that you do!"

"Today around 4 o'clock I visited their place in Lenox mall. I am wanted to explain why I am disappointed in terms of customer service. I love Ecco shoes and I wanted to try a pair of shoes. The girl brought a different color because they did not have the size, which is okay. I requested the same color but another number because i also wanted to see the color. She went back. She returned with couple boxes, and started to help another customer even though I was there first. Then she told me that they do not have single use socks, while she was holding a pair of used socks. She offered me to wear that to try the shoes on!! How? Why should i do that? How can you reuse a sock that someone else wore? it is like wearing another person's underwear. Common sense please!"