Dunkin'

"Worst Dunkin’ I’ve ever been to. Management was no where to be seen other than once when they decided to get up and tell everyone to clean. Nothing but high schoolers that don’t know how to work. Asked what the “bakers choice” was, and the employee just said “idk rip it up n see” then ripped it open. Just carelessness and no knowledge whatsoever. Managers did not care to resolve any conflict but instead said smart remarks. Instead of taking accountability as a manager should. The owner and operator of this location seriously needs to go and do a deep dive, on who they have employed here representing their store and their name. Nothing but children who don’t care. The whole working staff is literally a joke. A revamp needs to be done. It is showing through the items, service, everything."

"I have been stopping at this Dunkin Donuts location for more than five years. I have always tried to be understanding and respectful to all the employees since I understand what it’s like to work in a fast food drive through BUT, TODAY WAS THE LAST STRAW FOR ME! I pull up to drive through and wait a couple of minutes to place my order, which isn’t a big deal since there seems to be only two working most days I stop! The girl comes on to take my order and I tell her XL hot coffee please with four Splendas and six cream (get over it - you drink your coffee like you like it and I’ll drink mine like I like). I tell her, “one glazed donut and a Boston Cream donut.” She proceeds to ask me how many???? I say four Splenda and six creams, one glazed donut and one Boston cream. She proceeds once again to ask me - “How many!” I say to myself, “Okay this has to be a joke!!” I now assume it’s how many donuts. I clearly speak and say, “ONE GLAZED AND ONE BOSTON CREAM!” Now, please stay with me cause people just can’t make this stuff up. Once again, I hear, “HOW MANY!” Yes, one last time we get on the merry-go-round! She final said, “pull around to the window please.” I pay, get my coffee and donuts. Open the bag and took a bit of the Boston Cream and lo and behold, NO CREAM FILLING! I take a sip of my coffee and it taste like they only put one Splenda in very little cream. That was the the straw that broke the old camels back. I come to the conclusion that I was getting my Boston Cream and my Splenda. I drive back around and get to the window and show them my donut has no filling! The kid at the window looks at me and says, “looks like you already ate it!” I told him the donut was have the size of a normal donut and I had only taken one bit. The girl working with him said, “we don’t make them in house!” Duh!!! Not everyone can be like Krispy Kream!!! I also ask for some Splenda to help me and my coffee agree with each other. Long story short - inconsistent with the product they serve and no reason for me to waste my money there. I sometimes would go there three times in a day and can verify that but it looks like I’ll have to give Starbucks the business or the Dunkin’s on Hwy. 155 at Union Grove. Me and Dunkin’s on Hwy. 81 by Lake Dow are now DIVORCED!!!"

"Everytime I come here, I pack my patience. I understand that it’s busy and place my order early enough to have time to wait and not expect it at the time that it shows for pick up because they are busy. The way that I was spoken to today by the lady with the blonde hair this morning (I’m pretty sure she’s the manager) was the worst I’ve ever been spoken to at a restaurant. She shouldn’t work in any customer service settings with an attitude like that."

"I previously rated this store a 2 but changed my rating based off of one employee. Erica is always awesome she remembers customers and there order. Anytime i order from her it’s always right. She’s always polite. Great customer service. I hate going to this dunkin unless she’s working never know what you might get. Thanks so much. I had to add to this review because of the new management and Tiffany they have really stepped the game up and have great customer service. If your order is wrong no issue they will correct it without attitude. Keep up the good work."