Marco's Pizza

"I placed a order last night online. When I went to pick it up the order was wrong. The gentleman that said he was the manager on duty asked if I wanted a credit or made over. I wanted it made over. He appeared very agitated and went from the cash register/phonr to the prep area(no gloves, no washed hands). I got his attn and asked was he gonna put on gloves? He stated it wasn't required, I asked him to wash his hands. He then grudgingly made it over. The pizza was not made correctly and it had toppings missing off the crust. This was very poor customer service and poorly made."

"We ordered and paid online today 12/27/23 at 6:08pm for a PICKUP order with order # 172 totaling $55.78. This included a $9.36 tip for a pickup order. Our estimated pickup time was supposed to be at 6:18pm. We arrived at Marco's at 6:25pm and our pizza wasn't ready until 8pm. The said it was due to technical issues even though there were no issues with us placing the order online and them charging us. They told us it would be 10 minutes to complete the order 4 different times. I'm highly upset with this whole experience. I requested a refund but was told since I paid online, they couldn't give me a refund, so they gave us a $55.00 store credit. This is not acceptable because we have NO plans on returning. There was no manager in the store. While I was waiting it was 3 other customers who canceled their orders due to the wait. I will be contacting the store tomorrow and corporate if I can't get satisfaction from the store manager! The girl at the counter was very nice."

"Placed an online order this afternoon with the email time stamped at 7:31 pm. Time until order ready per online approximately 10-12 min. By the time I got there to pick up the order, the manager on duty (Trigg) couldn't find the order (after being shown the email received). I waited for over an hour(as I watched others come in and order and receive their food) to receive 2 pizzas (nothing special), no apology, no let me discount this for you for your inconvenience or anything. Finally received my order at 8:48. I nor my family will be returning to this location. PISS POOR customer service and management. Then he wanted to have a shouting match. Completely UNACCEPTABLE!!!!!"

"Today I placed an order for a large pizza and wings and cheesy bread. My life is forever changed. This pizza is amazing. I’m used to eating pizza in New York, New Jersey, and this pizza definitely competes with some of the best pizza I’ve had. It arrived, hot and fresh, as if I were eating in the restaurant. The delivery guy was friendly. I called the restaurant to let them know how amazing the food was. The manager was friendly thank you for providing good pizza in an area of the country where pizza usually sucks."

"I placed a order online at 8:30 pm and selected 9:15 delivery time, I continously checked the track your order and each time there was a different time. I checked prior to making the review and the app is saying delivery will be 10:40 (pizza was delivered at 10:26), which is 2 hours after I placed the on-line order. When placing the order there was no indication orders were running behind. I have called continously for 30 minutes and no answer! This is unacceptable! I live about 5 miles from this location, if my husband and I were not on a date night in Sandy Springs I would have just picked up the pizza ( my sitter is unable to drive). While typing this review a cold pizza was delivered at 10:26. In the future they should tell you when ordering they are experiencing a delay with delivery. The Salad was very wet and lettuce was brown."