Saks Fifth Avenue

"This Saks is trash! No one ever wants to work here, every return is rejected with every excuse to mankind and I always ensure I return the item as it was shipped but when I give it to them..they rip the bags and items apart then say they can't accept the returns. I'm pretty sure they're not processing my returns because I'm not part of their crew. Well...regardless, I'll be spending my money elsewhere and it doesn't have to be in Atlanta either where everyone is unhelpful and act like should be collecting unemployment instead."

"Staff was scarce yet when I found some one they were very helpful. Only wish they had these trousers in my size!"

"Beware of rude store manager and sneaky return policy! I confirmed with the sales person before buying a pair of heels on clearance what the return policy was for clearance items and they told me it was the standard 30 days. The sales person mentioned nothing about the marks on the shoes which is normal for a clearance item that have been tossed around and tried on at the sales rack. I tried the shoes on with my wedding dress at home and decided to return them for another pair and the store manager refused to refund me because of said marks from when I bought it. She said the sales person should not have allowed me to buy the shoes in the first place. She could’ve treated the experience with more empathy, but instead made me feel like I was at fault for her employee’s lack of knowledge. Or maybe they wanted to make an easy sales commissions and omitted to tell the truth. Either way the manager refused the return and walked off rudely. I expect better customer service from a store where I spend over $500+ routinely included this pair of shoes on clearance. I will not be returning."

"Customer service needs a lot of work, and employees do not need to comment on other people's bodies! My fiancée and I went in about a month ago and I wanted to try on a dress. We stood by the dressing room confused if we could let ourselves in for several minutes. One employee walked by and didn't even stop, just yelled across the floor that someone would let us in. Finally we hunted someone down and asked to be let in. We did not purchase anything that day. We were ignored and looked at like we shouldn't be there. But the real issue happened when my fiancée went back to purchase the dress I had tried on as a gift. The lady who "helped" her check out (because no one helped us either time until check-out process) first body-shamed my fiancée by saying "what size is this?" And after she looked at the size she said, "well... It's stretchy I guess". Not that my fiancée had to clarify, but she did clarify that the dress was not for her, but for me. To which the lady responded "tell your fianceé she needs to eat something". Are you serious? If it had been a larger size and she had told my fiancée to tell me to stop eating so much that would be a clear inappropriate remark. This is not how to treat paying customers, and especially customers at this price point. The customer "service" rep was not asked for her opinion on either of our bodies! Please retrain your staff to keep their nasty and inappropriate comments to themselves before you lose more customers. The lack of friendliness or helpfulness in the entire process is my secondary complaint, but I would not have left this review had the second interaction not occurred."

"Very nice. Area has amazing architectural buildings surrounding the mall. Also Lenox mall was very close proximity in walking distance."