JD Sports

"I am extremely dissatisfied and lacking motivation to shop with your company again as a new and hopeful customer. The service I received from the manager at the mall of Georgia location was the worst I have ever experienced. Despite placing an order online, when I arrived at the store three hours later, my order was not prepared. Frustrated, I took the merchandise from the rack and approached the manager to inquire about my order. Instead of promptly assisting me, he proceeded to canceling my order. To make matters worse, when I contacted customer service, they failed to take any action to make me feel valued as a customer. This level of unacceptable service has discouraged me from considering future shopping with your company."

"Took my son in here to buy some shoes for his birthday. He finally found a pair he liked in his size, the associate went to grab them for my son and on the way back stopped to let somebody else try them on, then sold the pair of shoes for my son to someone else. He claimed they did not have my son's size in stock, but we heard him tell the other customer it was the last 8.5. We have never shopped here before. Wish I had read these reviews prior to shopping there today!"

"Went to the store and bought a pair of Air Jordan's which they didn't have at the moment. The employee assured us we would get the shoes delivered within 3-5 business day. I had to pay for economy delivery and it has been a week without shoes. When I called this store they said there is NOTHING they can do and I have to call the customer service phone line. The carrier has't even got the shoes from the store at this point and the customer service phone number they gave me NEVER answers! When will I get the shoes? Nobody knows. ------- UPDATE: It was disappointing to be told the shoes were lost and they didn't have them anymore. I wonder if they ever had them to start with.Anyway the phone number JD gave me never worked however the Facebook messenger customer service did reply. I finally got a refund after messaging and it took about 4 days to get it back. Thanks."

"Tyler the manager is telling me I cannot return these shoes. Notice the white is white white!!! No signs of brown or dirt. He sees one scruff in which I tell him it’s because I had the display shoe which of course been worn inside the store. I messaged JD sports on IG and will be calling corporate since he wants to treat me like a scam. Literally showed him my receipt to prove I just bought shoes last week."

"The absolute worst experience I have ever had in the Mall of Georgia. This store "implemented" a policy where you cannot try on a pair of shoes at the same time. I don't mean having dozens of shoes, you literally cannot try a shoe for your left and right foot at the same time. I cannot believe a shoe store prevents customers from trying on merchandise. AND they have the nerve to be short staffed. So now we can't try on shoes and the associates are rude beyond measure. I don't understand how this store stays in business but they will never get a penny from me. Please don't come here if you're looking for friendly staff, selection or the ability to try on a shoe. I cannot express my disgust"