lululemon

"There is a manager here named Ki Ki who ruins every guests experience. I don’t think she realizes she’s the most miserable person in the world lmao"

"Of course no need to be warm and fuzzy but the negative energy and attitude coming from the worker working at the entrance (11/15/23) is weird. Literally from just walking in the store. They also stated the are out of an item at all stores……but are showing at multiple stores online and I confirmed when I calling CS. Store is very weird. Update: Just wanted to update I went right over to the Lenox location, walked in, and got the exact item I was told was “sold out company wide”. If you’re too lazy to go to the back to look just say that."

"I was interrogated for doing a return. The sad part was this was not an error on my end. I was given several receipts by an employee who initially charged me during my 1st transaction. I purchased a final sale item but was charged full price. The young lady then proceeded to return the item back on my card and then did another transaction charging me the correct price. Hence why I had several receipts. Now I could have been upset and rude for my card being charged so many times but I was extremely kind and patient about the situation. I understand mistakes happen. So why is it when I wanted to make a return I not only was treated unfairly but the woman was unwelcoming and extremely rude. She made me stand at the register for 10 minutes while she verified all my receipts. I explained what happened but she still made it seem as if I was the problem! Finally after she felt comfortable enough to return my items she asked for the last 4 digits on my card. I proceeded to ask how much I was getting back and she says "IT'S ON THE RECEIPT!"..as if I didn't just have this issue with my service before. Not once apologizing for the inconvenience. What makes me upset is that I called the store prior to making my return. The manager let me know it wouldn't be a problem but that they don't like to accept returned items because it drops their sales percentage. Who says that to a customer!?!? After this experience I will do Lululemon a huge favor and never purchase from them again. I teach yoga and pilates but I will definitely encourage my students to shop elsewhere!"

"Yikes. One of the employees working the front today could not have cared less and acted like I was the biggest inconvenience. I knew specifically what I wanted, too. Heaven forbid you look up an item for me! This isn’t the first bad experience I’ve had at this location. Do better, LULULEMON, and stop with the power trips."

"I‘ve tried to go in here and spend money on more than a few occasions and I literally can’t or won’t. They are often out of everything I’m looking for but worse the staff isn’t very helpful and borderline bothered by helping customers. If you need to go to lululemon in Atlanta go to the west side location where the staff is actually pleasant."