Lowe's Home Improvement

"When we bought our "Dream Home" finally, in 2019, I needed ( yet again!!) A new front loader washer & dryer, stackable set. We went to lowes. (We'd been through 3 sets since 2001!!! Shudnt things last longer?) The samsung isnt a good washing machine, stick to phones, TV's had 2 sets of those in 11 yrs. & A set of Kenmore. When arriving to look around a salesman said (the most expensive set) was the best! Jumbo sized LG Brand. We bought, for waaay too much money, got the 5 yr extended warranty (which is really 4yrs, 1st yr is warranted by manufacturer!!) I have been dealing w/problems since week 1. Had 4 repairmen out & say they cant find a problem, you have a lemon-needs to be replaced! Lowes refuses, they sent an LG guy.... he says, that when its in super high spin, thats when you get the noise (you can hear outside our brick house, have to turn the TV way up!!) So, dont use this setting????? I have a setting, but shudnt use it?? Now the dryer will not let me change temp of drying. Im getting no where w/a reimbursement, replacement, nothing. Gotta go higher up. Im determined! We shop at Home Depot now."

"If I could put no star I would. Today is my 33 year anniversary my husband wanted to bless me with a new washer and dryer. We were there for at least 45 minutes no help. I went and pushed the button a lady came over and said what do you need. No hi how are you then I let her know what I was looking for a dryer that has the steam for wrinkles she said they dont have any. She walked around talking I have no clue what she was saying. I asked about a certain washer and dryer she scanned and said nope. I felt like I was a bother to her , my husband came over and I said let's go to home depot. My experience at home depot was amazing. I did not have to find anyone. They answered all questions. And yes we purchased from Home depot."

"On 8/14/23 I purchased a vanity that was on sale. I was not told it was not in stock. I received a call on September 2nd stating the vanity was no longer available. I went in the store on 9/9/23 and purchased a different vanity. Since the measurements had already been completed I was told someone from installation would be calling me. I never heard from anyone. I received a call stating the vanity would be in on 10/03/23 or 10/04/23. Strange because again no one said it had to be ordered.I called on 10/4/23 and was told by the store manager Tim that it was not in and he would call me on the 5th. To this day Tim has never called. I called back on 10/8/23 and was told by customer service that the vanity came in on the 1st of October...8 days ago. I was to get a call from installation. To date I have not received a call and today is 10/17/23. I have made multiple calls and keep getting the run around. I spoke to Katie in installation and she was of no help. Manager Tori left me a voice-mail. She was no help. I went into the store and spoke with manager Jorge who assured me he would call installation Monday, 10/16 and call me at 11a.m. He never called. I called the store and a lady in customer service gave me the number to an installer named John. I called and left a message as Monday is his day off. I will see if he returns my call. Meanwhile I'm wondering why Lowe's does not care about their customers. Why NO ONE knows how to return a call? Why can I not get the vanity installed that I paid for over a month ago? Why is management not doing anything? I called corporate and they did NOTHING! The manager in the store said to be honest corporate is not going to do anything. I was shocked to say the least. So my fight continues to get someone to call me to get the vanity installed. My recommendation is to run fast from Lowe's. They don't give a hoot about their customers. I'm done. This has been a horrifying experience that I wish on no one. I shall shop Home Depot from now on. Lowe's gets a ZERO rating. UPDATE: 10/24/23-My installation was scheduled for today. It did not happen. The installer they assigned was a cabinet installer not a plumber. He notified them at 9 a.m., however I did not find out until after 12 pm when I called to find out why he had not showed up. I ended up going to Lowe's and I cancelled the sale and got a refund. I will not do business with a company where supervisors and managers do not care about their customers. When will they realize that the customer pays their salary? It's sad when a supervisor tells you the installer manager doesn't do his job. Corporate is as worthless as their employees. Whoever owns Lowe's needs to get their employees in check because they suck!! Goodbye and good riddance to Lowe's!!!"

"Definitely a better experience then the stockbridge location! So much more helpful! I took off 1 star because your return policy of 48 hours on refrigerator's is dumb to me. Like give us 7 days to test it out. I'm getting my new refrigerator in 2 days. Hopefully it'll be a good fit for my kitchen. Shout out the the helpful hands in the Appliance Department David and Dylan gave us the best advice they could!"

"We easily found the items we were looking for and used the self-service line at check out. Every area was clean, uncluttered, and in good order, including the men's restroom."