Mavis Tires & Brakes

"Made an appointment for 4 new tires and was given a price online. Arrived on time, and handed over the custom tire lock key, to which they were excited about because of the hassle one must go through if they do not have the key. Then had to wait 30 minutes after my car was taken before I spoke to anyone else. They offered me tons of other products and services, sometimes over and over again all of which I turned down. Another hour has gone by and I am brought up again and told that the price of the tires are going to be way more than what I already agreed to, like $100 more. I had to accept because I NEEDED new tires. As if the scam wasn’t obvious and bad enough… the mechanic lost my custom tire lock key, and instead of offering to pay it back, they have offered a few terrible options that cost more of my time and money of which I have very little of. Phone calls with the employees and managers have been embarrassing and completely frustrating. These people are not professionals who will scam you of your money and run."

"My first time with Mavis Tires & Brake were phenomenal. I received outstanding customer service. I am so grateful that I found them on Google. Special thanks to Tarnisha & Chris for making sure that I left as a happy and satisfied customer. Thanks to all involved in my service request."

"Brian and Marshun both have wonderful customer service skills. They are personable, funny and friendly. The entire team at this Mavis location is helpful. The customer service is always helpful and welcoming even if you have to wait for several hours. The wait can be long if you are a walk in, so I recommend scheduling an appointment ahead of time. I appreciate the team working with me and helping me fix the car."

"I had another cool walk-in experience, was coming for an oil change & coolant flush, but they don't offer coolant flush as a service. Marshawn listened to my concern as far as the best oil for my vehicle, and made a recommendation that, so far, has my car sounding & feeling a lot better. She made sure they checked my car well, and informed me of recommendations for additional needed services- which I agreed with. So far, I've had CV axles, back brakes & rotors, & 2 oil changes done here...all have gone great."

"Try to avoid this place. Everything is so slow and unorganized. I had a reservation today at 11 am to change my tires. It usually take 30-45 minutes right? They told me that there are many people in front of me so it is going to be 2 hours. But it actually took three hours to finish. Most of the time the person is just standing next to the vehicle doing nothing. What’s more? They got engine oil and dirt all over my white interior. IT DOESN’T COME OFF even in the deep clean place with chemicals!!!!!! It will stay in there forever on the leather!!! In addition, just the cost of changing engine oil and wheel alignment cost 250 dollars. What a scam!!!! They told me one price and bill me much higher price because “it is an BMW”. In this case, I would appreciate a clear pricing before I decide to go for it or not. Don’t just force these things on your customers! If you precious your car and time, please don’t come here. It is expensive, inefficient, and the people are rude and inrespectiful of you and your car!"