West Automotive Inc

"Extremely unprofessional and unapologetic about it. Apparently only one person in the whole establishment knows how to answser the business phone according to the owner. So if she is not there then they do not go to the front to answer it AT ALL(Even if she leaves hours before closing time for personal reasons). They had my car for 3 days and still couldn't figure out why my DriveTrain light was coming on. I came all the way from Dacula to Conyers on a coworkers recommendation to this place. I could have gone down the street to anybody if I wanted this type of service and to pay $900 for just some front brake pads that took 3 days to do. And they must charge more than $100 an hour for labor because they didn't even start until after 8am and was done by 9:30am yet still charged me $200 for labor. I asked for a print out of the charges and was told they couldn't give it to me until after I paid. But the kicker was as soon as I drove off, my check engine light started coming on (which was not the case when I first dropped it off). So after wasting time with them I still ended up at the BMW dealership for service.smh."

"West Automotive is the best, Dave have your car back on the road and not over changing you like other shops or the dealerships and using OEM parts. It’s hard for me to trust what the dealership about what I may need for my car, but Dave is honest about these things. You don’t have to take my word just go by and see for yourself."

"Amazing service, always!! I've been taking several of my vehicles to West Auto for over 5 years, never disappointed. Mechanics are very thorough, and always very honest. Great equipment. This is not a gigantic shop, so they know exactly who every customer and vehicle is. It's very clear that the owner Dave truly loves automobiles- he takes his time with every step, notices everything, gives free advice and truly wants your vehicle running in top condition when you return to the wheel. That's rare"

"I bought my 2019 pro master here. I asked him if he worked on this type of vehicle, he said yes I needed brakes checked all the way around $1500 later and exactly 12 months later my brake light came on charge me an additional $700 to do the rear maybe their BMW brakes or Ferrari brakes I don’t know, but he does not warranty anything that’s what he told me. Be aware of the saying ( I will give you a price when it’s all done )."

"Ever since I had my BMW 740li I've been taking it to West automotive to get it repaired the main mechanic Dave or the owner He is very reliable good prices better that the dealership when he fix your problem it stay fix I highly recommend West automotive"