AutoZone Auto Parts

"Honestly, this was one of the worst experiences I have had with any auto parts store. I came in and asked for a part I needed to change my tire and was met with complete disrespect. Since Clarence was not able to assist me, I decided to handle it myself it figure out the measurements of something I needed. After twenty or so minutes of struggling, he approached me and my friends and saying we needed to leave the store and continued to disrespect us while we tried to checkout. As a woman and someone who was already frustrated with an inconvenience of a flat tire, I will honestly never look at an AutoZone the same and I hope that no one else has to deal with such behavior."

"A dead car battery is not a fun way to start the day. Thankfully Rebecca and Marvin made the process of buying and installing a new battery easy! Marvin provided incredible customer service and was a pleasure to work with."

"This store went above and beyond my expectations for customer service. The manager, Rebecca, and her associates were able to assist me with an issue that customer service could not address. I will come back to this location so long as I live in Decatur."

"On December 28, 2023, I visited location #0967 for what should have been a quick and simple purchase for a replacement bulb for the high-mounted brake light on my 2021 Kia Forte and it was anything but that. When I entered the store, there was Reggae music playing rather loudly, but that's not the problem... There was an older gentleman behind the counter who was on the phone and a few minutes elapsed before he ended the call and "assisted" me. His name is Mr. "George O," who was less than helpful to say the least and if I could give zero stars I would! I told Mr. George that I needed a replacement bulb for the high-mounted brake light on my 2021 Kia Forte. He appeared to have difficulty locating the model number for the item in the computer. Again, not a problem, because I told him I could go look to make sure. As I walked toward the window, he followed me and when he realized that I had backed my car into the parking space, he promptly chastised me, which I found to be quite rude and condescending. I told him that the issue I'm having is in the rear of the vehicle, so to me it made sense to back into the space for easy access. He then followed me out the door to retrieve the bulb from the light fixture in the TRUNK of the car. We went back into the store and he found a bulb for me (Sylvania 1129LL), which I promptly pointed out had a different color base (gold) than the bulb that was originally installed (silver). He said "it doesn't matter, it's the same." He went on to install the bulb and asked me to test the light by pressing the brake pedal. He said that the light was working, so we both went back inside so I could pay. Upon leaving the store, I tested the brake light again before I left the parking lot to make sure it was still working, and I did not see the high-mounted brake light come on in the reflection of the window and could only see the two lights on either side. Another customer arrived around that time and I asked him to take a look for me to verify if the light was working and he said it was not. So I went back into the store and let Mr. George know that the bulb was not working. Mr. George came out and asked me to test it again in the presence of the customer that I had asked earlier and they both witnessed that it was not working. The customer noticed that the bulb had blown. So we all go back inside and Mr. George finds another bulb (Sylvania 1156LL) and oddly enough it has the same color base as the original bulb (silver). I point out that fact and he seemed annoyed and dismissed me saying "it's the same." So I take the new replacement bulb and install it myself, and low and behold, the high-mounted brake light worked! Something told me to check the price of the replacement bulb online and it was $1.00 cheaper than the wrong bulb Mr. George sold me. So by now, I'm upset because it felt like Mr. George was trying to pull a fast one. I go back into the store to check the shelf tag myself and sure enough, the correct bulb (silver) was $7.99 as opposed to $8.99 for the wrong bulb (gold). Unacceptable! Next, I asked to speak to a manager, and I believe that the gentleman I spoke to was David Wade, he said he was the acting manager. While I was speaking to the manager, Mr. George was argumentative saying that it was "no big deal" at which time I asked him to please stop addressing me regarding the matter now that I was speaking with the manager. Mr. David told Mr. George that "it is a big deal" and that he would handle it from here. I told Mr. David that I thought that Mr. George's behavior was unsettling and extremely unprofessional and I felt he was trying to take advantage of me because I'm a woman and assumed that I'm ignorant about basic car maintenance. Fortunately, Mr. David apologized for the experience I had and promptly refunded my money. What's the moral of the story? If you're a woman, do your research so that you know what you need before you do business with someone--especially when they exhibit a toxic, misogynistic and patriarchal attitude."

"I had a dead battery. I got a jump-start and drove straight to this place. I was assigned the employee named George O., a cantankerous old man with an accent that I could not understand most of the time. He tried to show me only the most expensive options. I picked one out and he installed something. An hour, later my car was dead again. The mechanic who jumped me this time told me it was the wrong kind of battery. I went back to AutoZone and it was confirmed. George got angry and started lashing out on me. He blamed my bad terminal and that he had told me so. He banged on it with his socket wrench leaving it dented. After I got the correct battery, he walked away with no apology or even to say he was done. I went to see a real mechanic who told me there was nothing wrong with it. It just had not been tightened enough. I guess there's a reason the installation is free. You get what you pay for."