Madewell

"I had an excellent shopping experience here! Madewell offers an incredible customer service reminiscent of old school department stores - a salesperson assists you throughout your shopping and pulls new sizes and styles as needed. Diana was super helpful, attentive, and very knowledgeable about the store’s offerings. She convinced me to size down on a pair of jeans when I’d normally be too nervous about tightness. She was right though! I’ve worn the pair a few times and they remain comfortable and contoured to my body in a flattering way throughout the day, but also provide stretch as I’m moving about. I left the store with two new pairs of high quality jeans. I’m probably not buying jeans anywhere else going forward. I’m happy to support fair trade products and the companies that are working to normalize it. The clothing is exceptionally well made (I’m sure this joke has been made 500 times) and is well worth the price point. They also clearly give a damn about customer experience and training their employees for success. Forever a fan!"

"Reagan S was so helpful and kind. She graciously assisted me with looking for several pieces in the store that were no longer on the floor. Reagan was proactive in signing me up to receive free shipping on the items that were not in the store so that they could be shipped to my home. She asked great questions about when I needed to receive my clothes and offered appropriate shipping choices. Thank you Reagan S, your help was greatly appreciated!!!!"

"It’s so refreshing when you interact with folks who genuinely love their job and sincerely want to help. Bella was incredibly helpful and perfectly balanced allowing me to shop in peace, but made sure I was aware of the available sale items and discounts. The store was super clean and organized and was an overall extremely positive experience. Will absolutely be back! Thanks, Bella!"

"Reagan was SO helpful in my last minute scramble to fine clothes for a vacation. She made it fun and easy to explore some new styles and even ended up setting up a true try-on appointment since I need “tall” jeans and they didn’t have them in store. Very impressed with the level of customer service! Thank you!"

"I overall enjoy this brand, so shopping here was pleasant. Helpful staff, clean and easy to navigate store — and trying on is super easy with the dressing rooms in the middle of the floor, making it easy for the attendants to be helpful. Also this store is shockingly well staffed for brick and mortar. Bags and leather goods are excellent quality, accessories are reasonably priced and most clothing is sewn to last. Got my tote monogrammed here in only 20 min, and I love it!"