Sammi's Towing

"These guys are terrible. To get the car towed required them to swipe the curb and damage my car and rim. I had to meet them on Saturday to get car released and towed to dealer and they are closed so they scheduled a time for me to meet them at the tow yard and we had to sit and wait 45 minutes past the time and call them 5 times. The door said under new management which I found hard to believe that there was any management at all. When they finally arrived i pointed out the damage on the car and figured I would deal with them once I had the repairs made that caused my car to break down. I called them once I left the dealer and asked them for insurance info because they damaged my car and 4 of them showed up in 10 minutes to the dealership to argue with me insisting i hit the curb and caused the damage myself. I had 3 other people in my car when it broke down and a police officer to see i had not hit the curb. NEVER USE THESE GUYS. Rude Rude Rude and incompetent tow driver."

"Pathetic. The owner is a liar and first told my insurance company "my vehicle wouldn't go into neutral" however she never showed up! Then she told the company that I cancelled. This company is a fraud and should be shut down. Anybody who needs a tow is better off purchasing their own tow truck and learning how to tow it themselves. To top it off they ignored ALL of my calls after canceling my tow after waiting 2 hours. Thanks Sammi! Hopefully all aspects of your life aren't as embarrassing as your business!"

"Had a need for towing service when my Subaru stalled on the side of I-95 about 2 miles from he SC state line. Called my insurance roadside assistance and they dispatched Sammis Towing. It took a bit longer than expected but it was Saturday night so it was understandable but not fun waiting on a tow on a desolate stretch of Interstate. The driver, Randy ,showed up and was very quick, professional and courteous and had the car ready to go in @ 15 minutes. Took me to the Subaru dealership in SC. Very quick and professional. Very satisfied. Thx"

"Horrible experience! Beware of Sammi's Service Center sleazebag tactic and shoddy repair work! Samantha Kelton has a towing service and preys on stranded travelers whose cars have broken down on the corridor near Hilton Head and Savannah. Our car broke down near Savannah on a Sunday. Her towing service was called and she talked us out of having it towed to the nearest dealership as we had planned. She assured us that they could take care of the repair and gave a price. Note: In all of the times we have had car problems, this was the first time a towing company had ever solicited us to do the repair. I should have said no, but against our better judgment we agreed to have her tow our car to her shop, where she said they would do the repair. The next day after a conversation with her mechanic Russell the cost of the repair doubled from the original quote to over $800 and after the repair was done they demanded cash or said they were charging and additional a 10% fee to use a credit card. (It is illegal to add a fee for using a credit card). Her mechanic Russell completely botched the repair and when we got home the entire repair had do be completely redone all over again since the repair was done so incompetently(causing the car to leak gas) and the part he replaced was defective. When I contacted the owner, Samantha Kelton, she immediately distanced herself and claimed the mechanic was a separate business(even though she had been the one originally offering to do the repair). She claimed she would have the mechanic Russell call me, but of course he never did. After that conversation, she and the mechanic are "not available" whenever I call during normal business hours. They didn't give us an invoice, which I explained we needed. Their refusal to provide an invoice makes me think they are not keeping normal business records. My subsequent attempts to get the invoice have been met with a complete runaround,with ridiculous excuses made by the assistant, Tiffany, who covers on the phone for them, excuses such as claiming they had moved, though unable to give me a street or mailing address. They have put me on hold and then disconnected the phone. They blew off responding to the complaint we filed with the Better Business Bureau. This is not how a legitimate company handles business. Our experience revealed the repairs were shoddy and their business practices are sleazy. Beware!"

"Very dissatisfied. If it were possible to give a ZERO stars I would. Took 60 minutes to respond. 5 persons including 3 children and a dog at risk by the either careles or inept actions of the technician. We were a mere 29 miles from the site of the 'service', and I use the term very loosely, when a noise from the tire alerted us to the fact that 2 out of 5 lugnuts had not been tightened properly. They were so loose as to be able to be spun BY HAND. When we contacted the business we were told that they would call us back shortly. 30 minutes later, having NOT received the promised callback, we called them back, only to be told that 'we should have just stopped into a tire shop off the exit we had used and had them tightened'. The fee that they charged for this so-called service was $75.00 for which the worker accepted cash payment without providing a receipt, yet they expected us to either complete or correct the sub-standard work ourselves or have someone other than them correct the issue. Speaking with either Missy or the person who claimed to be the manager was completely fruitless and insultingly frustrating. If you find yourself in need of a tow or other roadside assistance anywhere near Exit 87 to 90 on I95 in Georgia, DO NOT USE THIS COMPANY. In summation. Horrid response time, sub-standard to the point of being dangerous service, and Abhorrent customer service by the dispatch employees. USE ONLY AT YOUR OWN RISK. I will also be contacting the Better Business Bureau about this deplorable situation."