Wegmans Pharmacy

"Generally have to wait a few days for your medicine because of their small size/inventory, they always have to order it. It would be wise to call to order/reorder well before your needed refill date."

"The best pharmacy staff I’ve ever dealt with. Every time I call, they take the time to listen to what I’m trying to convey, never act like my call is an inconvenience, and handle my request in a timely manner. Will continue doing business with this location unless I move out of state!"

"I'd like to start off by stating there are some good employees at this pharmacy, however the less-than-desirable ones sadly seem to constitute the majority. For the aforementioned employees that leave much to be desired, one could almost believe they took the following trainings for their position: 1) How to sound patronizing, 2a) How not admit fault/take responsibility 2b) How to displace blame 3) How to make it sound like they are going out of the way doing YOU a favor (um, has anyone told you it's YOUR JOB?) The cherry on top? (Not a deal breaker, but still!) The pharmacy blasts the most abrasive hold music you'll ever hear, interrupted constantly by a recording of a woman apologizing OVER and OVER for the wait and insisting that all their employees are busy helping others. Every time I call, I am on hold for around 2-5 minutes. I don't mind holding. But I do under these circumstances. It makes me want to scream and throw my phone against the wall. How high is your threshold of tolerance for smooth jazz and the same repetitive interruption saying the same thing over and over again every 30 seconds? EVERY 30 seconds, one gets their hopes up thinking just maybe it's a real human picking up to help you, but no, it's that annoying recorded woman apologizing profusely again. I have given this pharmacy a few months to redeem itself but disappointingly have been let down consistently at least 75% of the time. One last aside: On a more serious note, when I first started using this pharmacy, I regrettably even had to report them for unethical and illegal conduct I experienced not once, not twice, but three times. In that instance, I truly hope they didn't know any better and it was a product of poor training. I should've heeded that red flag in the beginning and gone elsewhere sooner. I tried to give the benefit of the doubt. I am happy to share this hasn't happened again since I filed the report."

"Easily the worst pharmacy in Henrietta and definitely one of the most ineffective and mismanaged ones out of all the Wegmans stores. There is consistently a huge line backed up and only one or two cashiers ringing up people’s pharmacy orders. Frequently during these times there are several people milling about in the area where drugs are dispensed, feigning the inability to see the backed up customers. An absolutely poor representation of what this company was known for once long ago: customer service."

"Very friendly, knowledgeable and fast staff! I'm always greeted with a warm smile by the technicians and the pharmacists. I've also noticed that the staff is really nice to one another, which is great to see. Also, a lot of other pharmacies I've been to are quite chaotic, but this pharmacy has a very calm and professional feel to it."