Michael Fay - State Farm Insurance Agent

"Hyowon Chung was amazing today with prompt service!! Amazing, I don't have enough words to thank him for the help he provided me with today. He made everything smooth I was able to get my car today. Great service! Keep up the good work"

"I recently had the pleasure of working with Bryant Navarro, was referred to him by my auto broker Stan from Signature Auto Group in Brooklyn. From the initial first call, Bryant demonstrated great customer service that exceeded all of my expectations. Bryant wasted no time and promptly contacted me the very next morning. His was quick and secured better pricing for both my dad and I. Bryant not only delivered on his promise but went above and beyond by saving us 500 from our previous AllState quote. As a first time car owner, I was impressed with Bryant's ability to understand and cater to my specific needs. Given my age and history, securing a reasonable premium can be very difficult. I've shopped 3 other insurance companies before talking to Bryant. His expertise and determination resulted in a monthly premium of $240 for a brand new CX-5 Turbo Premium, a number I never thought was possible His swift and direct approach is something I appreciated. There was no unnecessary delay or hurdles to battle with. He got everything done policy put in place in less than one day The customer service was impeccable. He was not only professional but also personable, taking the time to address all my concerns and ensuring that I fully understood the terms of my policy. His clear communication and willingness to go the extra mile made the entire experience seamless and stress-free. Overall, Bryant Navarro is a standout insurance agent who truly prioritizes his clients' needs. If you're looking for someone who delivers results, provides unbeatable savings, and does so with a commitment to excellent customer service, look no further than Bryant Navarro at State Farm. My experience with him has been nothing short of exceptional, and I wholeheartedly recommend his services to everyone that's looking for any type of insurance"

"This company cost me hundreds of dollars, nearly a thousand, and left me uninsured at absolutely no fault of my own. They convinced me to leave my auto insurance company of 10+ years to take their home and insurance bundle. Not even two months after the policy started, they dropped our auto coverage. It took three different inquiries to get the right answer as to why - which ended up being that our cars (2017 & 2022) are vulnerable to theft. This could've been shared with the initial policy quote, they had all of our details prior to beginning the policy. Now, my previous company won't reinstate our policy, charging an additional $1000 more a year than previous. I've been lied to, taken advantage of, and cheated. I came to you with financial concerns and you've only worsened out financial stress. I sorely regret ever getting affiliated with State Farm, Michael Fay and team. You've hurt my family and are causing us to struggle during an already challenging time. Beware."

"I recently had the pleasure of dealing with Jimmy from their customer service team regarding my auto insurance policy, and I must say, it was a refreshing and satisfying experience. From the very beginning, Jimmy demonstrated an impressive understanding of the complexities of auto insurance. He patiently explained the intricacies of my policy, ensuring that I fully comprehended the coverage, deductibles, and premiums involved. What truly impressed me was Jimmy's willingness to go above and beyond to address my specific needs. He took the time to assess my driving habits and provided valuable insights on how I could optimize my policy to better suit my situation. This level of personalized attention was a pleasant surprise in the often impersonal world of insurance. Throughout our conversation, Jimmy remained courteous, patient, and attentive, making me feel like a valued customer. He answered all my questions thoroughly and even provided tips on how to lower my premium without compromising coverage. Additionally, I was pleasantly surprised by the efficiency of Jimmy's customer service. The entire process, from initial contact to resolution, was remarkably smooth and hassle-free. Jimmy promptly processed the necessary changes to my policy and sent me clear, concise documentation for my records. In a field where customer service can sometimes feel like a daunting maze, dealing with Jimmy from their auto insurance customer service team was a breath of fresh air. He exhibited a rare blend of expertise, personalized care, and efficiency that made the entire experience not only manageable but genuinely enjoyable. I wholeheartedly commend Jimmy for his outstanding service in the realm of auto insurance."