Dial 7 - NYC Car and Limo Services

"Warning this company is no longer reliable. They DOUBLED the price of my ride the day of the event and CHARGED MY CARD OVER $1000 without my permission. I am currently working to get $390 back still. I do not know if they changed management, but I experienced the most unprofessional car service booking of my life. I booked a sprinter van for 14 ppl for the night of NYE. After booking online I called to ensure the booking was accurate and received by all parties. The day of my booking, I received a notification that the price for my trip leaving had doubled!! Their reasoning was because the driver I had decided to raise his price due the holiday. I’m not sure what that has to do with me as a customer?? Dial 7 should have dealt with the driver internally rather than punishing a customer the day of their event! I actually ended up having to negotiate the driver down through the phone operator (yes this is crazy but I had no other choice at the time). After agreeing to pay the driver a higher rate, a few hours later, I see a charge on my card for an unauthorized and unrelated $648!!! Like what! Keep in mind the total cost of my trip (pickup+return) was about $880 so where does that number even come from? I called to complain 3 times. The first time, the operate said it was to check my funds and would be refunded within the hour. When it was not refunded, I called again and an extremely rude and uninformed man told me that the previous operator gave me the wrong information (???) and I would not receive my money back until after I paid for the first trip. I hung up out of frustration and called back later for more clarity. Upon calling a 3rd time, I notice that my account was charged again for $390. I nearly had a heart attack. I haven’t been that mad in a LONG time. I called again and threatened to call my bank and report fraud and I accused them of being scammers. The operate let me know the only way to refund me would be to cancel my trip. When I asked if she could rebook I heard the same rude male operators voice in the background demanding the woman on the phone to hang up on me and cancel my trip entirely without rebooking. Long story short, my trip was canceled. I received a refund a few hours later for the $648 and I’m still waiting on the $390. I called them today and will report fraud if it is not deposited within the next couple hours. Ultimately, it was a blessing they canceled because I definitely did not want to support them after all they put me through. We were actually able to fit our group of 14 into two large Ubers without a price spike which we scheduled a few hours earlier. The price stays the same if you schedule in advance. Do not ruin your plans trying to book with this company they are extremely rude and unprofessional and irresponsible with credit cards. I still can’t believe they charged my card like that. Feeling financially violated. I never leave reviews, but refuse to accept that. Good riddens, Dial 7 !!!"

"I booked a luxury car. I got a little Tesla. Trash all under the seat and smelled terribly of cigarette smoke. Between the stench of the cigarette smoke, the driver continually pumping the brakes and picking his nose, I was terribly nauseated when I arrived at my destination. Yes, picking his nose. Ugh!!! The driver looked like he just rolled out of bed and had slept in his clothes. If I ever looked like this when I showed up for my job, they would send me home. I got in the car at the airport and sat there while my driver chatted outside with another driver. At one point I thought about asking him to pull over and drop me off so that I could get an Uber for the rest of the trip. I have used Dial 7 before and got professional drivers, which dressed the part of being a professional and they exuded a professional demeanor. I will look for other car services my next trip to NYC. When you set a precedent and then don’t deliver consistent service, that is not good business."

"I drive a Porsche Cayenne so when I booked a luxury vehicle car service I expected a luxury vehicle. The first car I purchased was a Toyota highlander so my disappointment was a ten when that is the car sent for my pickup. If you use Dial 7 don't waste money selecting luxury. I wonder what they would send for regular pickups?"

"Do not use this company. Left my friends stranded at the airport and when we finally got ahold of them they let us know they had cancelled the reservation (without telling anyone) but could not provide a reason why. If you want to be sure you get where you need to be you would be better off using Carmel or calling a lyft."

"Always excellent service all the way around. From on-line booking to the folks who answer the phones and the drivers, everyone is courteous, helpful, knowledgeable and efficient. The cars are clean and well maintained. Rides are always right on time. Couldn't ask for more. Highly recommended."