Phoenix Hotel Brooklyn Sunset Park

"I will pick this place again. I saw a roach. Room was low budget and small. This is only good for a quick play with someone."

"Today , I was robbed by this hotel and 2 nasty workers , one man, one women. I checked in this morning at around 4 am, 2 men got me in, gave me a schetchy room. At 12/ checkout time I called downstairs and asked for a refund on the remaining day. After they already took my room key. They told me I could not get a refund. I also was told I could not go back in the room. I’m a long time customer & after today I won’t be returning. Never pick this hotel. They are scammers Edit -Update ; Still have obviously not ever received a response or comment back from the business like any normal business would in this day and age. I really wish I paid with card and documented the whole situation as it played out. DON’T BE ME ! Be sure to educate yourself on the appropriate steps you should take if you are ever in a situation where your rights are being violated, or a business has committed violations against you. I wish for who ever is reading this day to be purposeful and abundant !"

"I came in late because my flight was cancelled and I couldn’t find available rooms anywhere else. The desk manager took advantage of that and charged me $350 for 1 night. The room smelled like disinfectant and cigarettes. The deadbolt on my door didn’t work. There were cigarette holes in the bead spread. The shower had no water pressure."

"The hallway smelled heavily of smoke even though there is a no smoking policy, our room also smelled pretty strongly of an odor I can’t explain. The bathroom was okay, the water pressure in the shower was horrid. The room was on the smaller side and the beds are firm. The parking situation is a completely different thing. The top parking lot is awfully tiny with 4 ‘real’ parking spots, and there’s two ‘spots’ on the wall of the hotel (parallel parking). Getting in and out of the parking is hell. We weren’t able to use the underground garage because it was under construction (they said). They locked the garage when my sisters and I came back from dinner and after some arguing we were able to park in the underground garage under the premise that we’d move our car by 9am. Overall, you’re getting what you paid for. I wouldn’t book again."

"Everything in the ad wasn’t true. The room was absent a fridge, no cable or hot tea pot. When I inquired at the front desk, I was promised an upgrade, the upgrade also didn’t have the items mentioned. So, I chose to stay where I was.Also very few towels in the bathrooms-. I needed a much needed get away to relax, reflex and write. I couldn’t do either, because the desk was so close to the foot of the bed and there were no where In the room to position it. The room was very small. The mattress was thin and not comfortable at all-I couldn’t really sleep.This place is the worst. I will never NEVER stay there again. I do not recommend it."