BKM Car Services Inc

"Customers of BKM for many years with our 1970 BMW yet unfortunately ended up spending an exorbitant amount of money without any sustained progress. A series of mismanaged repairs and paying multiple times for the same work they didn't get right the first time, just to get it to a sellable condition. They used the car to threaten and manipulate us into paying more than the amount originally quoted prior to picking up the car three hours away from our location. The latest repair was again of a faulty (used) transmission they had previously installed without us knowing it was refurbished until I went to pick up the car. The transmission failed multiple times so we brought the car back each time with the promise that they will place a new transmission in the car. We sent them a link to a dealer with a new transmission that was readily available, just like other parts we helped source. BKM had it in their garage for almost an entire year with very little response and no clear timeline despite our periodic inquiries on the status of when they would in fact fix the car. Threats were always their first response over the phone. The car, which they inspected, is now sitting in our driveway without the use of crucial electric components – lights, windshield wipers, etc. – and still a transmission that barely works."

"I have been taking my car to BKM for a couple of years now. And I have always been happy with their service. The owner is upfront with the repair cost and asks first before doing anything. Prices are reasonable. Nice to have a reliable mechanic in the neighborhood. Update! This place use to be good. Now the service has changed a lot. Prices are much higher and not so easy to make an appointment when you need it."

"As the expression goes, fool me once, shame on you, fool me ten times, well, it's time for an honest and harsh review. If you have a BMW or Mercedes that needs repair or service, you can take your chances here. Unfortunately, they don't have the same knowledge of Audi, and I wish they'd been upfront about this from the very beginning. It likely would have saved me many trips and headaches: Bottom line: David cares about the cars that are brought here: but if you want to be treated as a customer as well as your car is treated, this is NOT the place for you. You will be lied to directly to your face. My most recent visit to this place, the week of this writing, will be my last (after many years of being a loyal and understanding customer; I felt David was a good man, and so I wanted to be loyal. That is my fault entirely). This time around I had taken my Audi Cabriolet in for front end noise about a month ago. They diagnosed it as upper control arms needing replacement. They replaced them. The issue was not resolved as the noise came back while I was driving home that evening. I called the next morning to tell them I would need to bring it back. They said sure, bring it back and we will test drive it. But I was not able to do so for about a month due to work and other obligations. I brough it back this week, test drove it with Rickie, and he heard the noise immediately. Fast forward, three days later, they needed to replace additional control arms. But at no point did they own up to the fact that they missed this several times during my repair visits. They would not give me a break on this "additional labor". They would not admit to not correcting the problem the first, or second or third time. If they had truly understood this car, they would have fixed it right the first time. So, I had been driving with broken components for many years, as each time I bring it in, they seem to find something new that should have been found the previous time. Case in point, I had asked David many times, why is there still a grinding noise when I turn the steering wheel? He said it was normal for the car, and also said the water pump is making that noise, but it's safe and normal. Today, after the repair, the grinding noise is miraculously gone. But the clincher tonight was realizing that Richie, the service manager, had "test driven" my car for 22 miles during this repair!! 22 miles in Long Island City. Richie has done this on two other occasions, where I have found an unusually high number of miles added to the car after a service. One time, David covered for him and said he had a family emergency up north. There were bridge tolls added to my account because of this drive (roughly 25 miles). He lied to my face to protect his manager, for whatever reasons. Tonight I asked him again.... Why do you need to drive my car for 22 miles around Long Island City to test drive a repair? He said he had to test drive it 4 different times to check the problem. He said he test drove it for over an hour because he was in traffic. This is the type of person that David chooses to employ and represent his company. Someone who enjoys taking other people's cars for joyrides under the guise of a "road test". This is a long and heartfelt post because I, again, foolishly, continued to put my trust in this business. But they don't value honesty and integrity. I don't have any other agenda in saying this. I am taking my car and business elsewhere. They certainly don't need my business. Never have. All I have ever expected from this place was to be level and upfront with me, and they are not able to do that. They don't know the car, and everything seems to be an experiment. I would have preferred years ago if they said, we don't know Audis as well, but we will give it a try. I would have made an informed decision at that time. So, if you value integrity and honesty, I urge you to consider taking your business elsewhere. You deserve better."

"Won this 1980 633 CSI at auction sight unseen. David looked over the whole car and said there was no major mechanical. A real honest guy! Had some small mechanical repairs, wiper pump, cluster lights, door locks all of which he had original parts for. Then added a very hard to find front spoiler painted to match perfectly, OEM fog lights and a pin stripe. Fair honest and reasonably priced work on a vintage classic. They love the car as much as I do. I cannot make a stronger recommendation. Thus is the place."

"Was gifted my fathers 17 year old, 64k mile one-owner Mercedes which has a ton of sentimental value for me. It had some deferred maintenance to take care of. MB Manhattan quoted $7k in repairs - some necessary some not. Richie from BKM picked up the car and took it to the shop, they recommended more repairs than Mercedes did and did it for just above 1/2 the cost of the MBM estimate. 10/10 experience - they will service this car for the next twenty years."