Holiday Inn Express Building 12015 On Fort Lee

"The hotel is very nice. The staff work has f at keeping the place clean and it shows. There is also a free breakfast every morning. My only complaint is that the washers and dryers on each floor are constantly broken, it would be nice to have reliable laundry machines. There is also a bar downstairs with pretty good burgers!"

"We stayed at the Macintosh building I was extremely disappointed at my experience in 17 years of military pcsing this was probably the worst experience ever . It took 5 hrs for us to get pots and 1 pan , then when we get its way to small to even possibly cook for your family . No plates cups utensils NOTHING !! When you go to this building it’s night and day from the main hotel, I have a service dog and still had to pay a $75.00 deposit and you don’t even have to do this at the Hilton , or Marriott and this was nowhere even close to that standard. This place had mildew on the shower curtains , a toilet that would flush and we had to plunge ourselves while there and then still had to place a work order , then no one informs you that you have to turn the timer to use the stove … this should be an option for no one at all , I would never tell anyone else that is pcsing to stay in the MACINTOSH BUILDING AKA the Bottoms !!!"

"My family and I had a great experience. The staff surpassed my expectations, especially the manager. Great customer service. The rooms were clean and the bed was comfortable. The water in the pool was nice and warm. Breakfast was actually delicious. The manager was always making sure all the guest didn’t need anything else while we were eating. As we were leaving the manager gave my kids a KitKat, the smiles on their faces was priceless. The was the cherry on top! I highly recommend this hotel, great service and price."

"I want to start by saying the front desk and house keeping 2nd floor staff were amazing! Ms. Julie (the house keeper who cleaned my room on the 2nd floor) was the best! Additionally the rest of the 2nd floor house keeping staff was very professional and courteous. Half way through my stay I was moved to the 5th floor due to renovations. The house keeping on the 5th floor was super unprofessional. They’re always on their phones and having inappropriate conversations about personal life (baby daddy/mama drama and profanity) in the hallways. The gentleman that was assigned to do weekly cleaning for my room only restocked my towels and left me with no toilet paper 2 weeks in a row. I ended up telling the front desks about this so the floor manager could be notified since they never answered the phone. After talking with the housekeeping manager, he was supposed to empty the trash, vacuum, mop, wipe down all counters, change bedding, and restock towels & toiletries. He use the last little bit of toilet paper in my room and did not restock my toilet paper. He had half made my bed and left a pile of clean towels on the bathroom stand above the toilet. I explained to the manager I put away all my stuff, to include clearing the counters so he could properly clean the counters and taking out my trash regularly. After that the floor manager took over cleaning my room. A few weeks later I had forgotten something in my room and came back to my door cracked open, my bed half made and the floor manager sitting in a chair watching TV and on her phone. As for the cleaning, white residue was left from whatever the 5th floor housekeepers used to wipe down the countertops and it had a weird moldy smell. I ended up buying Clorox wipes and window cleaner to go over what they “cleaned.” However or whatever they used to mop the floor would leave it sticky. For this stay, I was TDY for school and they forced us to stay in the IHG on post. When I come back for my next set of schooling I REFUSE to stay at this location."

"Overall, it was a nice hotel on post. Many of the people staying here are service members in school for various things. The rooms are spacious, and many are newly renovated. The included breakfast is what you would expect from a hotel breakfast. There is a pool and multiple community use grills with outside seating."