The Hotel Roanoke & Conference Center, Curio Collection by Hilton,

110 Shenandoah Ave NE, Roanoke, VA 24016, United States

"This hotel was so nice! We stayed in the Governors Suite on the 7th floor, what a beautiful room! Everything was perfect as well! The balcony on the roof is breathtaking! If you ever have a chance to stay in this room, it's 100% worth it. Several well known famous people have also stayed in this Suite and I can see why. Customer service was also great at this hotel along with the bar in the lobby! If you have never stayed here, you can park in the self service parking, usually free when you rent a room, just slide your room key at the gate to leave. They also have valet parking which is also exceptional. If you park at self serve, walk towards the hotel on the left side up the hill, that will get you to the entrance near the center of the complex. Enjoy your stay!"

"The location of this hotel is GREAT! It is very close to downtown with an enclosed bridge to get you safely over the railroad tracks. (Don't worry, I didn't hear a single train whistle for the entirety of my visit.) The hotel itself is gorgeous, and the main reception area is lovely, especially at Christmas time with all their decorations. Where they fell short was with the check in experience, and the overall cleanliness/maintenance of the room. We tried to get into the room a little early at 3:30, but were told that the room was not available yet. (Check in is officially 4:00) The receptionist offered to reach out to the cleaning staff to have the room tended to, and my husband and I went away until 4:45. Upon our return, a different receptionist told me that the room wasn't ready. I told her about the other receptionist reaching out to the cleaning staff, and I expressed surprise that the room wasn't yet ready, to which she replied 'I can't do anything about it.' No apology offered, no plan to communicate when the room was ready was offered, no alternatives offered. When I asked how long it would be, she told me she didn't know. I then asked if she would reach out to me when it was cleaned, and she said she would. This was an unfortunate series of events because at this point we had parked and brought our luggage up twice already. At 5:00 I was notified that the room was ready, and we brought our luggage up a third time. We worried that the housekeeping staff rushed through our room, and it was evident that they had. In particular, the mirrors, and coffee table had smears/drips on them and we found hairs in odd places. (Including a hair on the ceiling) One of the drawer front facades in the bathroom was falling off, revealing the bottom half of the sink. The room (a King suite) was probably magnificent at one time, but for my visit, it fell short of expectations. Definitely call in advance to make sure your room is ready before you arrive to avoid frustration."

"Staying here has been a "bucket list" item of mine for about 20 years now, and now that I've experienced it, I have to say I was disappointed. The hotel is beautiful and the location is unbeatable, walking distance to everything downtown has to offer. For the most part, the staff was delightful as well. Check-in starts at 4pm, however we weren't sure of how parking would work so we showed up about a half hour early to figure that out. We parked in their "self-parking" lot, and walked up to the reception area to ask for details about parking. We were informed that there would be a $15 dollar charge added to the room for self-parking, and that our room card would get us in and out of the lot. We acknowledged that we were early but asked if our room was ready and were informed that check-in does not start until 4, so we headed to Montano's (highly recommend!). We returned around 4:45, unloaded all of our luggage and walked up to reception to check-in. Once more were informed that the room was not ready. This was very disappointing, and when my wife inquired if we had the check-in time incorrect, the receptionist curtly stated "there's nothing I can do about it." We gave them our cell-phone number so they could let us know when it was ready, repacked all of our luggage into the car, and left once more. Upon receiving the text that the room was ready, we once more headed back to the hotel, unpacked our luggage, checked in, and headed up to our room. I'm not sure what all that time was spent doing, but it was not cleaning the room. There was trash in the desk drawer, the toilet was steadily running, there were long black hairs on things throughout the room, a freestanding make-up mirror in the bathroom still had its light on, and outside of the bed being made, didn't seem to have been cleaned. We had a great night on the town, most of the staff was very pleasant, and outside of our room the hotel looked beautiful. The state of the room itself, particularly after not being able to check-in until an hour after the scheduled time, was quite disappointing. I am glad to have finally stayed here, but feel foolish for feeling like I had been missing out all these years, and definitely won't be back."

"We visited the Roanoke to see the Christmas tree exhibit. I have no experience with the rooms and staying at the hotel. It is wonderful that this event is hosted and the community is invited to visit. Each tree is sponsored and decorated by a business or civic organization and then the trees are voted on. The hotel also has beautiful outside decorations and photo opportunities. I would guess that a hotel that does such a great thing for the community would have wonderful customer service! All of the staff that we saw greeted us with a smile. Outside in the courtyard they had Christmas music playing and the lights on the large tree in the center kept time to the music. We really enjoyed the experience!"

"Absolutely beautiful when we pulled up! Decorated for the winter holidays. We were greeted by Cody in valet. So kind and helpful what a positive energy to begin our short yet memorable stay. Every single staff member we encountered was kind and spoke to us it didn't seem like it's because they were supposed to. I worked in hospitality and vacation rentals it can be overwhelming at times...exhausting.The whole property was immaculate and had character and charm just...just like the staff. Food was great we ate late at the bar due to our flight time. Rooms were so nice and comfortable and clean. Our only "personal" feeling was the beds were too hard for us. This is just a personal preference. We only stayed 1 night. If you have serious back problems just may need to know. Is it worth it absolutely! I'd stay 2 nights and take a melatonin or hang out at the beautiful bar a little longer or relax by the fire place!"