Kroger

"I always shop here and that’s not the issue. My daughter’s class (local to this store), is building an igloo as a 1st grade project out of recycled gallon jugs. I asked if this store would let me come pick up the gallons they pour out once expired so I can donate them to our school, and the manager told me, “no, I don’t have time for that. We just dump them out and throw them away”. What a terrible response to helping out your local 1st graders with their big school project. I live across the street and could’ve easily picked all of them up any time, any day. One more reason to shop at the new Publix being built down the street!"

"I like the lay out, they keep it clean, the staff are friendly and I see a lot of good team work between the staff and leadership. They're always very kind and patient with me at self checkout. There's another Kroger closer to me but I will still drive to this one for my big grocery day because of being more reliable with having everything on the shelf."

"Every time I have been here the people are so nice and the pickup people always get your order right and are so great to deal with. The Kroger down the street is horrible! Go to this Kroger!"

"Medium sized store with plenty of parking. It is kept clean and organized. Shelves are well stocked now that pre-pandemic purchasing trends have returned. Good variety in the different departments."

"Cave Spring Corners location: "Wore a mask, as many shoppers did, and felt safe. Browsed produce, and noted some disorganized areas, but there were multi Valentine floral arrangements, which made the area look festive and colorful. Noted many empty shelves in select areas such as cat food, canned beans, orange juice and some frozen foods. All associates noted were very busy stocking, pushing huge carts of boxed foods or shopping pick ups, working at check outs, bringing in carts etc. An overall increase in food prices was noted, but using coupons and shopping weekly deals eased the price tag a little. Meat area, bakery, and wine areas were busy, but nicely organized and clean. Used self check out and a friendly masked associate was very helpful when needed. I had a pleasant shopping experience! 9/15/22 Shopped today at Cave Spring Corners Kroger for a few items. Most areas I shopped were nicely stocked and generally organized. Prices on everything were sky high, as at all groceries currently. I used self check out and the employee supervising the area probably thought she was being helpful, but approached me twice when I needed no assistance. A little bothersome. I noted she was interacting with many shoppers, so I'm assuming they needed assistance, but I did not see anyone call her over. Store was clean and floral outside area was beautiful with fall mums. See photo. 10/22 Added some photos of fall pumpkins and self check out area. 11/1/22 Great shopping today! Added pictures of ceramic pumpkins and mum's on sale! ‼️11/20/22 (I would leave no stars if I could!) I had the worst experience today EVER in any Kroger store! I went to the customer service desk and nicely inquired about getting a free deli chicken coupon, as it was 11:20am and the promotional sign noted a free chicken if none were available by 11am. The associate in CS rudely responded "we don't do that anymore!" I noted what the promotional signs on both sides of the display advertised. The CS associate then lost any patience or cordiality she might have had, while loudly stating the signage should not be up, and was wrong, and continued to berate me. I responded quietly "Customer no service" as I walked away while she angrily left the desk and began walking around the deli and bakery area, but spoke to no one. I felt totally humiliated. I would love to discuss this with Kroger management. Please respond if you read this. Note: 9 months later and no response from Kroger. 2/5/23 Signage about free chicken' if none available 11am-7pm, is STILL up! So, of course, I inquired at customer service when none was available around 3pm. And of course, I was told they no longer "do that". CS could not answer when I inquired as to why other Krogers do it, or why signage is still up. She spoke to deli associate, who grumpily brought out some chicken, making a loud sound as he threw it out on the warmer for sale. I left the area. August 2023 I noticed that all Krogers have changed their signage regarding the free chicken offer. Case of policy change before sign promotion change, which is hard on customers"