Emergency Veterinary & Specialty Services of Roanoke Inc 5363 Peters Creek Road, Roanoke, VA 24019

"Everyone was so nice and helpful. Dr. Taylor Tran was awesome. She made me feel comfortable, explained everything in a way that I understood, was very knowledgeable, personable and respectful. I am so grateful for you all! I like the fact that you explained how the process would work and gave me an estimate of charges. I was able to obtain information about the care credit plan, and I was able to apply and get approved immediately online, so I was able to use it to pay my bill! Thank you!"

"I truly cannot say enough about how impressed I was at the care, concern and attention given to my dog, Boss, during a time of true crisis. I feel the physicians and staff went above and beyond to treat and care for him. It made me feel comfortable that he was in good hands and the thorough explanations and time taken to answer my questions was top notch."

"If I could give a 0 or even better a NEGATIVE FIVE review I definitely would. We brought our baby in last night after a tragic accident and a seizure and all they told us was she had brain trauma!! My husband tried so hard to get approved for a Care Credit to pay the bill but our credit just isn’t close to what they would like for us to have to get approved…they told us we had the option of putting her to sleep or signing her over…they gave us the option after I couldn’t make that choice to put my baby down to take her home but also told us that it was very inhumane and that they would never recommend that. I am devastated that I will never see my baby girl again. I had a family member that was willing to adopt her and pay for her care only to find out that she passed away at their facility all by herself instead of at home where she is loved to the fullest!! I will never use this facility again for any other pet that I may have in the future! I understand that Animal Hospitals are not government funded but they could at least make a payment plan with people that don’t have the credit score to get the credit that they need for their fur babies! My fur baby is nothing short of my daughter I have children and that would be like a human ER telling me I would have to sign over my rights to my children because I wouldn’t be able to pay the bill THAT SAME DAY!! I don’t care about government funding these places should make sure they can care for animals and let the fur mom and fur dads make payments over time!! This should be a change that everyone could get behind!! Once I signed her over I thought that this SO CALLED “HOSPITAL” would save my baby girl but apparently it just took us signing her over and me and my children praying over her and handing her over to these people for them to take her off of all of the things they had put her on…once we found out that she had passed my husband called and asked if we could get her back just for cremation purposes and they told us no. He then asked if we could at least get her paw prints on a piece of paper and she told us no for that as well. This place is a joke. I understand that we made the decision to sign her over in hopes to let her live but these people could still have a freaking heart and give us a simple paw print!! THESE PEOPLE THAT WORK HERE AND CALL THEMSELVES HELPING FUR BABIES ARE A JOKE!! *RIP MARLEY-MOO*"

"I cannot express how helpful the staff is. They’re incredibly professional and calm. They helped my boy Conway and he’s feeling better already. The wait times are very understandable as they seen more severe patients first, as they should. If your pet had the more dire emergency, you would prefer they be thorough and take their time with your pet, so the wait times are totally fine and not too long anyway. I’m thankful this helpful group of people are to help our pets out when they need it most."