Kroger

"This is the second time I’ve been stopped and told that I was stealing 2 energy drinks! I go every day and have my 2 kids and family member with me! I would never do that when I spend money every single day with this place! Just because they said they seen me pick it up when I entered the store but didn’t go to check out with it which is because the first time I put the items down in seasonal (which the fat guy that ride on the scooter found after I left) then after that he followed me and my kids every time I came in there from the time I entered until I left even watched me check out and spend money everyday and even pull a bunch of money from the atm at times. The second time he had went and whispered to another worker and then when I got to check out she tried to stop me. The second time was over the same thing but when I told them I sat them in the back of the store and offered 2 times to take them to the items they wouldn’t let me then told me that I was banned and everything. I ran and put my kids in the car with the family member and ran back inside to handle business and show my bags and yet again offered to take them to the items that I sat down in the back of the store that they wouldn’t let me take them to and yet again I was called names and told no. Me and my 1 and 2 year old have been harassed every single time by the fat guy that doesn’t even really work there for months now. Just because I pick something up doesn’t mean that I stole it people sit stuff down at the wrong spots all the time and not only that my kids throw things out and half of the time I don’t notice that I don’t even have them anymore until after I get home and look for it only to realize that they must have thrown them out while walking through the store! This place is absolutely disgusting and ridiculous. I’m not the only person that this has happened to just of how I look or dress either. There are 2 others that it happens to as well. I’ve seen the same thing happen to these people who I didn’t and don’t know and after the big blow out they proved the people wrong and never came back because they were judged by how they look when in reality they had plenty of money"

"My sister purchased gift cards today and the cashier scanned and charged her for them. When my sister got home she noticed that she did not have the gift cards. My sister went back to the store to discuss the issue and the cashier claimed she put the purchased gift cards back on the shelf. Why would she do that? We believe that the cashier was saving them for herself which is stealing because all of a sudden, the cashier appeared with the gift cards. Kroger management needs to make sure that they address this because no customer wants to deal with a business they can't trust."

"Absolutely horrible customer service. People treat you like your stealing even when your not.. people are so rude here. Also what about the people just standing around talking when there are so many people needing help. If they keep accusing people of stealing why don't they open more checkouts and close down self scan it makes no sense. Also if you need more than just a few groceries this definitely isn't the place to buy them. Either wait in line for 20 min's on the 1 checkout that is actually open or go to self scan and scan all 50 your self, then of course get accused of stealing!!!"

"Good grocery with variety of foods and products. Would be good for customers to have the store equipped with scanners between the ailes, so that anyone could check the price of a product you want to buy."

"Service: 10/10 Very helpful people, always point me in the right direction, but they don't follow you to the aisle which I don't like, taking them away from their tasks just to cater to me. Cleanliness: 7/10 Could use some attention but considering it's high traffic and the employees are overworked Staff: 10/10 Very nice people, the older ladies call you baby or sugar, an old southern tradition. Atmosphere: 8/10 A very comfortable place to shop around and browse Busy: 8/10 It was pretty busy, but most Krogers are Value: 7/10 Depends on what you need, you can find it cheaper elsewhere but at least Kroger always has good quality Overall: 9/10 This is one of the better Krogers I've been too, and the bad reviews may come from the fact that most of the staff is black which some people have a problem with here in VA. They can't say the N word so they find other things to complain about and be a general Karen about things. These workers deserve ever bit of consideration, by management and customers alike"