Banfield Pet Hospital 4749 Valley View Boulevard Northwest, Roanoke, VA 24012

"We left Banfield 6 months ago because they did not know what was going on. We went to a new vet only to discover that our dog had cancer and needed surgery. This is all due to the treatment she received at Banfield. We nearly lost her. Now I am forced to continue to pay for a health plan that I will never use because I don’t believe my dog received good care. IF YOU CARE FOR YOUR PET STAY AWAY FROM BANFIELD FACILITIES"

"We use this vet all the time but after today not sure if we will continue. Took both our dogs in today for a check up and a few shots. The lady at the desk said the price was going to be $246 and some change. My wife goes back to pick them up comes home and said it was over $500. The price is not a problem but that's a HUGE difference from what I was told. Then my wife needed to schedule a follow up and my wife said the lady was hesitant to tell her that one was going to be over $600. My wife said schedule it and the lady seemed surprised cause she said that and reiterated it was going to be $600. My wife said ok? Schedule it. I don't know but maybe they need someone up front who knows what they are talking about and confident in what they are saying and not assume someone cannot afford something. Our dogs together the 2 of them were over 10 grand. Don't assume! We def can afford it! BUT PLEASE know what prices you are giving before you give it."

"I’ve had positive interactions with staff, but I’m going to be discontinuing my dog’s wellness plan and moving to a different Vet. 3.5 years in to COVID, but they are still using COVID as an excuse to not allow owners into pet appointments. I understand the severity of COVID & would be open to wearing a mask in appointments. Most other businesses (including my cat’s Vet) are seeing people in person. With a senior dog who’s health is only becoming more complicated, I need to be in the exam room with my dog so that I can ask questions and stay informed to keep him healthy and happy for as long as possible. Unfortunately, my cat’s Vet only sees cats so I’m not certain where I’ll be taking my dog - but for my dog’s sake, I won’t be continuing here."

"We absolutely love this place and we have our pets insured through them and they always take excellent care of our fur babies."

"We chose Banfield because of how good they are with our animals. I would highly recommend anybody that does not have insurance to give these people a try it is well worth it if you love your animals."