Petco

"I went in last week to grab a few things for my dog (I usually to go petsmart but I was in the area) and went to just look around at some of the pets for sale. I was disgusted at the living conditions of these poor babies. The ferrets were living in a poop covered enclosure, and their food and water containers were also coated in poop. It also smelled foul. Yes ferrets can have a smell, but the smell that came off of that enclosure was obviously from lack of cleanliness. They also had sooo many ferrets in one space…I don’t know how many should be in one space but that just seemed way too overcrowded. Then I went to look at the hamsters and rats, and again, enclosures were coated in feces and pee as well as food bowls. Absolutely horrible living conditions for those animals. Then when I went up to pay I was met with a rude sales person who asked why I was getting specific things for my dogs (a basket muzzle for my dog who is going to board and training classes and the trainer told me exactly what I needed to get for her because she’s been known to bite) giving an attitude and telling me that I really shouldn’t be using a muzzle. I should never have been met with that kind of judgement. Extremely disappointed in this Pet Co."

"Great, they were so helpful with my purchases and almost convinced me to buy a fish tank. I'll probably be back for the fish tank."

"Petco gooming services is professional. The service area was well organized and clean. They were able to squeeze me in same day. I intended only a wash and nail trim and ended up getting talked into a complete cut and style because of small (to me) patches of matting. It takes time to find a good fit with a new groomer. This time the cut was alot shorter than I anticipated but I am willing to give it another go when pup's hair grows in (4-5months). Prices were fair."

"My husband went in to buy a fish on Sunday. He was told they would not sell him a fish until he bought a bigger tank, took it home, set it up and let it condition for 36 hours. He complied with some very disappointed kids. I went back today with the child who had patiently waited. Walked in at 5:00. Waited to speak to the girl behind the counter. Requested help to get some fish. Was told she would call someone and to wait by the fish. 15 minutes later I went back to the counter and asked another employee at the counter for help getting some fish. Was told the same thing. After 15 more minutes of watching employees go everywhere but to us at the fish tanks I walked out. 30 minutes, two face to face requests for assistance and still no fish. We will head to Petsmart tomorrow. Last time we were there we had a fish picked out and bought in about ten minutes. They helped us pick compatible species and answered our questions without the condescension we have felt at petco. Petsmart will be where we shop from now on. *sidenote: If petco offers for you to join their vital care program be aware that it is a one year commitment. They did not mention that in store, nor did anything say as much. We called and got it cancelled but not without some headache. Edit: returned for more fish because I was right next door and thought I would give them a chance. Got super fast and helpful service. Perhaps the time of day matters. Either way I feel like they redeemed themselves."

"I want to give a shout out to Jess! She did a great job with my 4 month old…his first groom! She also took plenty of time to consult with me and give me tips so that I can help get him more comfortable with the whole process between grooms. He left there very happy, not upset or traumatized. I honestly wasn’t expecting a lot with his first groom…didn’t even think they would be able to give him a full cut, haha! She really went above and beyond my expectations!"