The UPS Store

"The UPS Store has become a fast and efficient way to send my packages."

"The employees who work here are super nice and personable. Always nice to have friendly happy people willing to help. Thank you."

"Firstly - I had a situation that the rep and I were not on the same page and I got frustrated. I did leave a negative review hoping to hear from the owner. I was able to speak with him and we figured out the issue. In a nutshell we were saying the same thing but from two different perspectives. We were able to figure it out and in doing so I removed my original review and am now leaving this one. I appreciate an owner that is willing to hear me out and figure it out to come to a resolution. Not all do, most are not present at all so when they are they need to be recognized."

"I needed assistance and guidance in shipping a desktop computer, with dual monitors, keyboard, headset, and cords. Since I am not a professional shipper, I relied on the expertise of the staff at the UPS store to assist me. I had hoped the staff would not only be able to package the equipment correctly, but also assist me in the process of shipping, insurance, and anything else required to safely ship my equipment. However, Cassidy at the 2014 Electric Rd location failed miserably. I was told my equipment would be split into 2 boxes and I needed to insure the boxes separately, based on the contents of each box. When I asked Cassidy which items would be in each box, the response was, "I don't know." Cassidy would not proceed in the process until I told her how much the insurance amount would be for each box, without knowing what items would be in the boxes?! When I asked if she could offer guidance, or suggest how the boxes may be packed, she just stood there, staring at me. I made the decision to take the equipment to the UPS Store location at 3735 Franklin Road, which ended up being the absolute best decision! The staff was phenomenal! Friendly, knowledgeable, professional, and fast service."

"Employees there dont even know they're own systems. The lady told me my package was at the post office and after 10 minutes of wasting my time I spotted my package on the counter behind her the whole time they. The same thing happened the next day another package was delivered there but this time they lied and said my package was sent back coincidentally.. but I would never recommend dealing with the ups store on 2014 electric rd Roanoke VA I'm mad I have to give them 1 star they don't deserve that."