NOVUS Glass of Richmond

"Novus Glass of Richmond is fantastic, with fast and honest service! After waiting over six frustrating months with no eta for a windshield replacement from the nation's largest glass replacement service, known for their catchy jingle, but clearly not for their efficiency, I decided to switch to Novus Glass of Richmond for my 2023 Subaru Ascent's windshield replacement. And what a great decision that was! From the moment I called Novus Glass, the difference was evident. I didn’t have to go through 10 minutes of telephone automation to talk to someone, the owner, Avery, picked up the phone when I called. His customer service was not just friendly but also reassuring. He understood the urgency of my situation with a state inspection coming due and helped walk me through the process of getting the insurance claim switched over to them within 30 minutes, and a service appointment was scheduled the following week with the glass in stock! The day of the appointment was a breeze. The technicians were punctual, professional, and extremely skilled. They handled my Subaru Ascent with great care, ensuring that the new windshield was perfectly installed, and most importantly, calibrated! Their attention to detail was impeccable, and they even took the time to explain the process and care instructions post-installation. What impressed me the most was not just the speed of their service but the quality of work. It was evident that they prioritized customer satisfaction and quality over everything else. The new windshield was of excellent quality, and the installation was flawless. I am thoroughly impressed with Novus Glass of Richmond. Their swift and top-notch service has earned them a loyal customer in me. I highly recommend them to anyone in need of quick, reliable, and high-quality glass replacement services. They truly stand out against the competition, with the level of caring service you can only get from local small business owners. Thank you, Novus Glass, for rescuing me from the endless wait and providing such exceptional service! Ken M."

"We had a wonderful experience at Novus for a windshield repair. Avery and Jennifer were extremely knowledgeable and helpful and able to get us in quickly. My husbands windshield will need to be replaced soon and we will absolutely be coming back here."

"I called regarding a large rock chip to my windshield that occurred on the Friday afternoon before the Christmas Holiday. I was concerned that the chip would spread if it wasn’t taken care of immediately. I got there 30 minutes later and they did such a good job that it was hard to find any marks. It was amazing. Very professional. Highly recommend."

"I would recommend NOVUS Glass of Richmond to anyone. I recently got a crack in my windshield and had it replaced, not even 24 hours later another rock hit the new windshield and cracked it! Avery and his team with NOVUS fixed it free of charge the next day. The team is knowledgeable, understanding, and kind. I will be using their services again and suggest others do as well!"