Quick Lane at Sheehy Ford Ashland

"Slow oil change service and appointment does not get you through the process any easier or faster. VIP customers are no better treated or provided for the the average JOE. Used to provide separate lounge with TV, bottled water , snacks and less crowded lounge. No longer treated as valued customer. :("

"Dropped truck off at 10 o’clock in the morning and they asked when I would be back to pick it up told them around 2-3ish came in at 3 truck wasn’t ready and hasn’t been worked on yet they said it would be done by 4 so with living 30 mins away we decided to wait then called at 3:55 stating the truck was ready came up to the counter and it wasn’t waited another 25 mins for them to finally finish the truck. What’s the point of making an appointment at 10 to have the truck serviced if you’re gonna let it set on the lot all day until o show up to pick it up and then decide to do work on it poor job on this quick lane ."

"Used to have the best top rated ford mechanics in the state. Due to lack of pay, lack of life outside of work and Sheehys management tactics, it has all gone down hill. Free oils change for life but I service my ford elsewhere and pay for it my self because time is money and nobody has free time to sit in a dealership for 5 hours while you change my oil and find other things to pick at and make my invoice higher. But atleast I got vip bucks. Never mind y’all took those from me too. Love ford, but will have to try Richmond ford next. For the record, I loved sheehy, it was the quick lane that pushed me away."

"Meghan Johnson has been very helpful for my many vehicle repairs and servicings for several years now, since Meghan's arrival in the Quick Lane, and continuing as the manager now. Critical need for me has always been the transportation to and from my work, without getting stranded at work at the end of my workday. Meghan comes up with good solutions!"

"They only get the one star because they did actually change my oil. Every time i have my oil changed there it takes two hours. So when I made the appointment I asked what is the slowest time of day so I don't have to wait so long. I was told to make a 7:30 am appointment and I would be the first one of the day. I arrive at 7:25 to a waiting room of people already ahead of me. My car isn't looked at until 9:00 so I don't get out until 9:30. What is the point of making an appointment if they won't look at your car at the appointed time? I think it's time to go back to Grease Monkey. It takes a third of the time and they vacuum my car."