The Mechanics 7909 West Broad Street, Richmond, VA 23294

"October 2019. Unfortunately, I would not know how skilled the employees are because the work never got done. I had an appointment for some repairs to be completed on my car. I was unable to make the appointment and needed to reschedule so I called to cancel. I called 8 times and left voice messages and never received a call back. I went in to the shop the following day and even though the shop was open there was no one there. I called the number from my cell and listened to the phone ring and go to voice mail saying " they are with another customer".......there was no other customers there but me. Finally, someone came in and gave me a 9AM Saturday appointment. Saturday morning I get there at 9 AM and the door is still locked. There was a another couple there who was picking up a rental moving truck. We all sat there and waited for an hour. We called the number and no one picked up we left v/m's and no response. I left and went to get some breakfast and came back an hour later there was still no one there. I went home and watched a little football and went back and still no one. I went back to the shop the following Monday and they had moved all their equipment out and the cars they had for sale were gone. I hove no idea where they went so....horrible customer service. Horrible!!"

"The guys were super helpful on the pre-purchase inspection on the car I was selling. I could tell the buyers were comforted knowing a thorough list of issues. I would recommend them for anyone selling their car private party."

"Great service when they actually work on your car, emphasis on actually getting the service. I've been coming here since it opened and always had a great experience until recently. My last 2 visits I made a scheduled appointment only to be turned away upon arrival and told to come back on a later date which defeats the purpose of scheduling an appointment. Once again the work is great when you get it (hence the 3 stars) but don't come here unless you can deal with the potential of your scheduled time being thoroughly wasted."

"The staff here was great. Honest and very helpful, they were able to get my car all fixed up in a very reasonable amount of time and the prices are very good for quality work. I will definitely be back for any future repairs 10/10 would recommend"

"I had a head gasket replaced here - which is a large, complicated, and time consuming repair. Reid and his staff did a great job and I won't hesitate to come back here in the future. They communicated with me throughout the entire process and were overall great to work with. You can expect a very professional, efficient, and honest experience when you come here."