Athleta 11800 West Broad Street, Richmond, VA 23233

"Kami took her time and helped me put together items that looked good on ME. I’m a little older than the typical Athleta demographic. I can put together 3 outfits with her selections. I appreciate her expertise. Thank you, Kami!"

"Everyone is always friendly, knowledgeable and these clothes last a whole lot better than those found in comparable shops in the mall."

"I have shopped at this store for years and have been pleased with their customer service every visit until now. I spent quite a bit of money there on Dec. 29. The store was busy but usually a staff member greets you as soon as you walk in and offers to help while showing you back to a dressing room. That was not the case on Dec. 29th. I found my own clothes and dressing room, and there was only one sales assistant to help everyone in the back trying on clothes. She did the best she could, but there has always been more than one sales clerk in the back when it is so busy. I had to have several items altered and they told me it would take 3 days. I live 30 miles away and returned on the date they told me, but nothing was ready. I returned the next day which was the day of a winter storm, but I needed the clothes for an out of town trip that weekend. I checked online to make sure the store was open and also called. The site online said it was open and there was no voice message saying the store was closed on the phone. But when I got there after driving in bad weather, the doors were locked and there was no sign on the door. I was very annoyed to make the drive to Short Pump for nothing. I have left for my trip without the clothes I wanted to bring and the store has yet to call to tell me my alterations are ready. What a shame the standards are not as high as in the past at this store!"