Express
11800 West Broad Street, Richmond, VA 23233
Hours open
Monday:
11:00 AM - 8:00 PM
Tuesday:
11:00 AM - 8:00 PM
Wednesday:
11:00 AM - 8:00 PM
Thursday:
11:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
12:00 PM - 6:00 PM
Photos
Location & Phone number
11800 W Broad St, Richmond, VA 23233, United States
About the Business
Express is a trendy clothing store located at 11800 West Broad Street in Richmond, Virginia. With a wide selection of stylish apparel and accessories for both men and women, Express is the go-to destination for fashion-forward individuals looking to update their wardrobe. Whether you're in need of a chic work outfit or a casual weekend look, Express has you covered with their on-trend pieces. Visit Express today to shop the latest fashion trends and elevate your style game.
Reviews
"I love the clothes but this location is a disaster. There’s no organization. Clothes were all over the floor and hanging off the hangers. Some of the racks were so packed that you couldn’t even pull an item out. No one is watching the register and I stood there for several minutes before someone came to help, no apology or greeting. One girl was polite enough and the other was crazy rude. I will stick to shopping online from now on, I wish I had taken photos of the mess."
"Absolutely worst customer service.. the store is a complete disaster! Employees are extremely rude.. and disrespectful to each other in front of customers.. WONT BE BACK!"
"Needed new pants for my son's gray homecoming suit since he outgrew them. Gray was not in stock in the store, any surrounding stores, or online. Manager, Taylor Hall, did an exceptional job working with us and fitting my son for different options. Was about to purchase a new navy-colored suit when we thought to get a picture of his date's dress to make sure the color would be good. The dress was royal blue so navy was a no-go. Ultimately ended up with a new black suit at a very fair sale price. Thank you Taylor for your assistance!"
"I came into this location to either return or exchange a few pairs of pants I’d ordered online. The associate proceeds to tell me the items I purchased were on clearance, meaning they were final sale. I was a bit confused because nowhere online did it indicate (and it still doesn’t) any of my items were clearance/final sale and as a matter of fact, it let me know I could return ANY of the items I purchased within 60 days! Conveniently, the only item I could return was the one I’d already started the return process for online. I did the same return process for the rest of the items and dropped them off at UPS instead, paying for the shipping. Won’t be coming back to this store."
"Ordered a dress from Express and when I used the app, they tried to send the transaction through 4 times on my debit card, thus causing my card to reject due to fraud. I finally placed an order with my credit card on November 27th and got an email stating that my order was accepted. On December 5th I received an email saying that my order was canceled. This is not the first time that I have had these issues with Express. Very poor customer service."
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