Knotts Coffee Company 1500 Bridgeport Way, Suffolk, VA 23435

"I read a lot of reviews and visit of lot of local establishment’s for a number of reasons. I love food and drink, I love local businesses, and I love writing reviews on my experience with local businesses. I think this does two-fold. It allows people to read reviews praising local businesses when they have provided a great customer service experience and it also allows people to read reviews admonishing local businesses for provided subpar customer service experiences. Knott’s Coffee is owned/managed by Obec Hospitality. When I found this out, things started to align a little. Obec Hospitality also owns Westside Burgers, which outside of being dragged by ratings on various sites, was a pretty bad experience for me and I refer you to my review on Westside. Some of the reviews I have read specifically related to Knotts have been atrocious. But, I can’t speak to those experience because I have not experienced it myself. I have been to Knott’s Coffee twice now. Once to meet a friend for a cup of Joe in the morning and once at night with my family for their bingo night. Knott’s is a nice looking establishment. The decor, seating, space in general is well done. The coffee was coffee. It’s been a while since my first visit, but I’m definitely not sitting here reminiscing about how good it was and couldn’t tell you what I had. My second visit was last week. My ex mother in law goes to their bingo night, which is pretty cool. You play bingo for about an hour and whoever wins gets a $5 gift card to Knott’s. Not a bad deal and my kids had a great time. While here I had a couple of their empanadas. Chicken and beef. I had been wanting to try them ever since I first went. Aaaaand unfortunately they weren’t fresh and I received ones that had been sitting in the case. Kind of rubbery. Missed opportunity. These businesses and the associated Obec Hospitality exist in a crowded space of businesses that provide great culinary and coffee experiences. This is a space where, nowadays with so many options, impressions matter for those who value good customer service. In my experience customer service is a standard that must be instilled and practiced from the top down. If leaders can’t and don’t set a good standard for customer service, then, well, negative reviews and ratings ensue."

"Service was a bit lacking by a frustrated barista. Who rolled her eyes when I asked for a “flat white with oat milk and warmed cinnamon roll “. She responded “we don’t make flat whites”. Like you can’t make a latter with less foam??? Do better! Coffee was ok (3/5) but was more of a light/medium roast tasting espresso and the cinnamon roll was excellent (5/5)"

"Stopped here for breakfast while in town visiting family. It was very much worth it. I ordered a hot chocolate while my wife had the gingerbread latte. For food, I chose the sausage egg and cheese empanada while my wife went with avocado toast. Both choices were very good. My only small issue was the empanada tasted like it had been sitting out for a while. It was heated up and still tasted good, but I have to imagine if you get one freshly made it would be even better. Either way, would definitely recommend trying this place out!"

"Knotts Coffee and Company is a new little coffee shop in the Suffolk, VA area. Locally owned and operated, this place brings the typical coffee and food services a coffee shop usually offers. This place is located in/near an area where local markets are hosted, a gym, and some apartments. This coffee shop offers gorgeous indoor seating and decent outdoor seating areas. It is the perfect lounging area for people in the area or people who want to just… lounge. Prices are decent, about what you should expect for a coffee. Staff is decent, not as helpful, or friendly as Starbucks but still overall able to collect your order and take your money. 2* review because the coffee and food just are not anything I would miss and/or crave if I did not have it. It seems like this place focuses more on being able to support a lounging area and local merchandise than the coffee/drinks. If I had to do it again, I would only go here if I had no other choice in coffee shops in the area."