Best Buy 4707 Valley View Boulevard Northwest, Roanoke, VA 24012

"I could not get the help I was looking for. The guys I did talk to just rambled on like they new what they were talking about but had no idea about the sale that was going on. They just kept.telling me that there were no such deals.I left so frustrated. Went home and got online with no.stress of another person telling me I was wrong and no lost prevention profiling me like a weirdo. I mean come on you people only look like stalkers now days. Your so detectable. And I got a way deal then I would had in store. FYI this is an fine example of why there will be no more Brick and Morder stores in the possible near future. To much over head is not worth employees with horrible tactics of what they think customer service is. And I'm not the only persons willing to pay shipping to have my own personal shopping dome of piece of mind. All that said I would remember this ' no one comes to a store with people how are always frowning and act like I'm a bother. People in this day do not want to spend money continuously in a place of doom and gloom. They want customer care. Specially when they are there to spend 1500.00"

"I bought 2 Samsung tablets lite s6 from Best Buy last year on October and one tablet stopped working while I was outside the country I came to Best Buy to exchange it and they said they can't do that since more than 1 year And I have to call Samsung for this I said why I have to do this while Iam Best Buy client buying my all hardware and computer from you they said they can’t help on this since exceeding one year and why I have to deal with Samsung while I bought from Best Buy they said this is the rules. I do respect the rules for a device old like 2-3 years but not almost new device with 13 months age They were not helpful and they don’t want to cooperate with me while I do have a good business with them I am not buying anything from Best Buy now or on the future. See attached photo the device is almost new no damage no water and in the box"

"Ordered a Apple watch on black Friday as a gift for my daughter on Christmas. They sent the wrong color watch and band. Went to exchange it for the right color but was told they were out of stock. Got my money back and went to the Apple counter in the store and they said it was in stock, but now I'm paying more then I originally did since I got my money back instead of exchange. Do better Best Buy!"

"I came to Best Buy for a Geek squad appointment. The guy who assisted me was very nice and he saved me a lot of time by letting me know how Apple was handling Apple Watch software issues. I greatly appreciated the transparency. It’s great to finally have somewhere local that can service Apple products! I hope it stays this way so people don’t have to drive hours away just to drop products off."