Geek Squad 4707 Valley View Boulevard Northwest, Roanoke, VA 24012

"The ABSOLUTE worst customer service I've ever had! Between them and Best Buy it was a NIGHTMARE!!!!!! I wouldn't wish this place on my worst enemy..... shouldn't be allowed to operate as a business."

"So I went into to the store for my appointment. I waited about 45 minutes. Then finally they came and asked if someone had an appointment. I tried to tell the guy I was a little stressed and I wasn’t rude. He then began to over-talk me, and I told my issue. Very rudely he jerked the case off my airpod and threw it on the table. Went in the back for 10ish minutes came out and rudely said we don’t do replacements for lost. FYI: the website doesn’t explain what they do it just says they do replacements. He then preceded to say “deuces” when I left. All in all. My experience was 0/ 5 stars. I don’t recommend geek squad for anything"

"Brought in my computer, waited for 45 minute even though I made a appointment. Employee didn't even look at my computer before telling me how much it would cost ($100 for a software reset).had better luck getting my husband to look at it. Waste of time. 3 stars cause the guy was nice."

"Dustin replaced my iPhone screen. He coordinated me coming into the store after it had arrived (had to be ordered which was also prompt) and then installed it quickly. It looks like a brand new phone. Thank you Dustin, you rock!"

"I was having battery issues with my laptop and did not have the correct screwdriver to open up my laptop to access the battery, so I ask if they can reset my battery for me, which is a very simple process. They go on and tell me they will not reset the battery because their manager told them not to, and that it will cost $100 to DIAGNOSE the problem that will take 4 to 5 days to do, and try to sell me a $200 tech support plan on top of that. I immediately go to Harbor Freight to buy a fancy screwdriver set for $6, reset my battery myself in 3 min, and it works just fine. Either they had no idea what was going on, or they were trying to scam me. I have gone to other geek squads in the past, and they reset my battery free of charge. All you do is unplug the battery and hold the power button down for like 30 seconds. Honestly, the workers there were fine and polite, but their manager seemed like he wanted my money rather than helping resolve my simple problem."