Journeys

"No returns if shoe is defective! Even if you’re within the 30 day time frame and with original packaging. “Manager” “Cali” claims if you walk out of the store with a shoe, it is considered no longer “new” and cannot be returned. But he did not have any written policy about defective shoes. Bought $70 crocs from here and the strap broke the first day wearing them. The manager, refuses to accept a return or exchange."

"No returns if shoe is defective! “Manager” “Cali” claims if you walk out of the store with a shoe, it is considered no longer “new” and cannot be returned. Bought $70 crocs from here and the strap broke the first day wearing them. “Cali” the manager, refuses to accept a return or exchange. BEWARE: do not buy from here if you may need to return. They will take your money and not let you bring the shoe back for any reason. He couldn’t provide anything in writing that proved this wasn’t allowed. Take your money somewhere else"

"Never order from journeys. My credit card was charged and product were never shipped. And they want me to wait 2 to 4 weeks for a refund. 10/12/2023: on September 13 I was told I would receive my refund in 2-4 weeks. Today is October 12th I still haven't received a refund. Journeys just stole my money and never sent me a product or issued a refund."

"Layla was the one who helped me, she is an incredible employee and so reliable. Would definitely come back again to see her welcoming smile!"

"Although mostly filled with rude employees and a mess in the store I have figured out today that if you come in the morning it's actually a pleasant experience. Came when it opened and the lady gave us a "first customer of the day" discount."