Preston Country Club For Pets

"I used to work here a little over ten years ago but visited again recently and it’s still the same happy place I remember! Quan is THE BEST when it comes to animals. He truly cares about each and every animal under his care. Your babies get good food if you choose Preston’s. If you bring your own, your pet WILL actually receive what you provide. The animals also get great outside time in private yards! I know they provide dog and cat boarding as well as dog training (which is how I informally learned to train my pets!) I loved working at Preston when I was in high school, and if I needed to board my dog and cat anywhere, it would be with Quan at Preston’s!"

"We’ve used Preston Country Club Kennel, Columbia, MD, for many years. I was generally okay with the service; our dogs did not seem stressed or dehydrated when I picked them up. Recently, I boarded my dog there for five days. I got a call after two days and was told that my dog was coughing. She was vaccinated against kennel cough. When I picked her up, she was coughing badly. They handed me a small bag of unknown antibiotics and vague instructions—no follow-up from them or from the attending vet. Long story short, she had pneumonia and was very sick. The hospital bill was hefty. I will not go back there; I have zero trust in them."

"Nice people but the conditions of cages stacked on top seemed wrong, especially when their time outside the cages is so short. The caging area was loud with dogs barking incessantly. My dog hated the noise. There is a small yard for time outside the cages but nowhere for dogs to run. You can pay extra for play time but if they have so many animals and so few employees that play time isn't already included, then that seems wrong, too."

"WORST place to leave your pet. I left my cat there while on vacation and was assured she would be taken care of. When I saw her after pickup, the condition of her was beyond what i expected. Her entire cage was horrendously dirty and poor condition. The entire carrier AND her spelled like pee. She was clearly spending a majority of time in her cage to the point she was sitting and laying in her own pee. Any room the carrier was placed immediately filled with a strong stench. She additionally reeked of pee. Furthermore, she lost a ton of weight from when she was dropped off and hadn't been eating. We had asked prior if they could send us either pictures +/- videos for updates and they said no. This doesn't make sense because most places do this to give the owners comfort. Eventually, two pictures were sent and I could tell something was off. Overall - this was a horrendous experience and would not recommend."

"Great kennel and reasonably priced by dog weight. I’ve been bringing my Jack Russell here for years. I have seen a great improvement in customer service as seen in some older complaints. The 2 team members that work at the desk are always very friendly and helpful to me. They always know who my dog is without me telling them. The staff that care for the dogs seem to actually enjoy working with dogs and talk to them lovingly just like we pet owners do. They greet them and tell them they’ll moss them when they leave. My dog goes right to them when I drop off, which says it all. I can usually get him a bath on his last day at the in-house grooming salon. Very convenient."