PetSmart 9041 Snowden Square Drive, Columbia, MD 21046

"My dog was happy, healthy and clean when we picked him up from his first stay at the hotel. I really wish there was an add on service to receive some sort of update/photo during the stay. They do allow phone calls to check on your pet, some staff were friendly and helpful, others not as much, but taking good care of my baby is #1 -thank you!"

"Stephanie gave my puppy a great cut. She was excellent. I rated the store 4 because it needs some brighter lighting in the store and cleaning in the grooming section."

"Petsmart in Columbia has a great staff at their Pet Hotel. They offered to assist me since I have a health issue and my pooch is a healthy 93 lbs and very solid! She is 3yrs old and still frisky like a puppy. The extra assistance was greatly appreciated!"

"I am so disturbed by my experience today. I took my two dogs (beagle and Italian mastiff) to the hotel to stay for a few days. My 6 year old beagle has been going here since she was a pup. This is my mastiff's first time coming since being neutered (2 years). He was fine with the wonderful check-in lady and going back to his suite, of which they had to change multiple times because a few weren't clean. They called me two hrs later to tell me I had to come pick him up because he was too nervous and showed his teeth. I asked if he was fed breakfast, and the manager said that wouldn't matter and no one wants to go near him. When I picked him up, he didn't look nervous, and he was in a playroom with no water or food and poop on his nose. They lied and said he was fed but returned his bag unopened. I would be annoyed, too, if I was fed or given water. They refused to try to get him to warm up to them and just wanted him gone. The worst experience EVER! When we got him home, we fed him, and he went right to sleep. I will NEVER return."

"Always a pleasure to shop here. I have bearded dragons, a guinea pig & 2 dogs & the people who work here definitely know what they're doing. I enjoy chatting with the gentleman who has helped me with information with my beardies & the vet tech I spoke with about my little piggie. They're always stocked with crickets & everything else I need. I love that I can stop by after work."