Days Inn by Wyndham Plattsburgh

"I didnt get a chance to stay here but im glad we didnt. my husband and I just moved here and needed a month long stay until we could find a place to live. I husband was a witness to the most racist act he has ever witnessed in person. You hear about things like this all the time but it doesnt hit you that we are still living in such a racist world still in 2023 until something like this happens to you or in front of you. As an African American woman I could not just stand by and not help the young woman who was being victimized by this hotel. My husband was appalled by this locations actions and we gave her both our full name and contact information if she needed my statements to help her with anythinf involving this issue. SHE DESERVES A FULL REFUND NOT JUST PARTIAL!! This is unacceptable especially with her stating multiple times she had proof that what they are accusing her of is not true. In my opinion a person who is guilty of doing wrong will not openly admit to having proof to something they did that is wrong ! The young lady willingly showed me the video and that is why im stepping up as well! Ridiculous had they took the time to watch the video they would feel very stunned that the housekeeper wasnt being truthful and probably did steal her belongings. The manager was disgustingly rude to this woman while over the cell phone of the attendant who was also very nasty to her for no reason right in front of my husband! That is bad customer service. I will gladly attest to what happened as her witness because this is highly unacceptable. The black community makes up for half of the tourist economic value here! We come to get away and its sad to witness something like this and know this is where i chose to move my BLACK family to! This is horrible and horrifying, im appalled at the way Days inn staff treated this young lady. The young lady was calm and I supported her decision to walk away without involving police because god only knows how that would have ended. Its sad that as African Americans we have to record everything for our benefit, then the establishment refused to issue a refund. That was enough for me to know to never ever stay here. I hope this makes its way to the higher ups and this establishment takes this serious and removes these types of employees from their establishment! This kind of bad customer service will have the entire black community boycott your hotels if this is pushed under the rug. I understand the black community isnt as important to the days inn however in 2023 establishments have taken hard hits from supporting discriminatory acts! DAYS INN you need to do better. I hope that young lady was able to get a refund and a better place to stay far away from being victimized because of her race! Shame on this entire hotels staff for this. I WILL NEVER STAY HERE IM GLAD I DODGED A BULLET! TO THINK THAT COULD BE MY FAMILY DEALING WITH THAT IS SCARY."

"HORRIBLE SERVICE! IF YOUR LATINO OR AFRICAN AMERICAN DO NOT STAY HERE!! THEY ARE EXTREMELY RACIST!!!!!!!!!!!!!!!! I have contact my lawyer, the town mayors office, and the corporate offices for this location. I plan on contacting EVERYONE possible in regard to what they just put my family and I through. 1- hotels are supposed to be clean, the room Was ok level cleaned but the hotel itself isnt. 2- hotel keys are supposed to work continuously not simultaneously deactivate through the entire stay and if that does occur you expect after you spend 700$ to stay here that they would make your keys with ease knowing their room doors locks batteries are dying according to the front desk. 3- if you ever forget something in a room it is your right to ask housekeeping and the front desk about your missing belongings. The morning of the incident my grandmother died so i was planning on leaving earlier anyway however upon packing i realized i was missing a pair of shoes. The day before we had to switch rooms because my little cousin got sick and vomited on the carpet. So i called the front desk they told me i could talk to housekeeping. Sure enough housekeeping was cleaning that exact room so of course I ask the young man. What he doesnt know is my cousin who was standing right there was recording the entire time! (Thankfully because this situation would end way worse without that proof) its sad that if you are not Caucasian we are subjected to have to record everything for specific situations like this! Anyway the housekeeper proceeded to tell me he wasnt the one who removed the trash and linens from the room so i asked how can i speak to them because maybe my shoes may have been wrapped up in some sheets that were on the floor. He told me speak to FD (cameras still rolling) I tell him thank you and head to the FD! Im very sure there is a camera in the front! I approached the FD smiling and was calmly asking them if they cannot find my shoes what happens if my shoes werent found! the FD man or woman i will not state a gender as that can come across as me being offensive however that person tells me we will look for it and if we dont find it we will just have to contact a manager i say ok thanks and proceed to run to the store when i return i was locked out of my room! Of course im thinking the keys arent working! So i go to the FD At the time the same attendant was speaking with an African American man who was inquiring about a month long stay rate! (I will keep saying its all on camera) he decides to tell that person to help me because he had way more questions for them. The attendant looks at him with an attitude and says she has to wait! Of course i look at them and im like are you ok? What is the hostility for and the gentleman says the same to that person! So that person decides to call their manager on the phone to tell me that my keys are no longer working because i am being kicked out of the hotel for getting in the house keepers face i tried to explain to the manager on the phone that wasn't true and then proceeded to tell them i have a recording of me speaking to the housekeeper so i asked them to call him to the front! The manager rudely cuts me off screaming idc hes went home and its not our fault u lost your shoes, "you need to leave or i will call the police to have you removed" i said ok but i need a refund she refused to give me a refund and told me i had 10 min to get off the property or i would be arrested for trespassing and assault! If i assaulted someone or got in their face why wasnt authorities called! Ill tell you why because it was a lie! I have a recording! They were only doing this because I am latino and African American ! Of course the man inquiring no longer wanted to stay at this location! He stopped me in the parking lot and told me that if i wanted to press charges he would be my witness. why would we take chances with police with so many racist things happening. Reading the reviews now idky i stayed here and it seems like the nasty manager is the one responding to these previous bad reviews."

"Cigarette smoke filled the hallway and permeated into the room..it was so bad we spent some of the night in the lobby.. I complained to the front desk and they said the manager would get back to me but she never did. All of our clothes had to be dry cleaned at a cost of $50. It was a very unpleasant stay. Breakfast was not up to the standard of other hotels. We had to walk across the street to the McDonald's for breakfast. I will never stay at this hotel again."

"Definitely a budget friendly hotel, but I would next time pay a little extra for something nicer. I stayed at the Fairfield the last time I was in Plattsburgh and should have done so again. When I walked into the hotel, there was a woman complaining in the lobby about black mold in her room. That wasn't a comforting thought as I entered my room. The room was clean enough, but a bit dusty. They were short staffed so there was no housekeeping the two nights were were there. This was something they didn't say upfront so we were a bit surprised. The best part of the hotel is the location, you're situated next to restaurants, across from various shopping centres, so that's great. Overall, would not stay again but if you're on a budget it will do."

"We were a group of 4 and spent 2 nights here - Room 269. Check-in was great with friendly service. Room was clean and large. My only complaint in the room would be that the washroom is very small. Great Arcade room and not too pricey as well played 6 pool games, 4 pinballs, basketball hoops, photo-booth and darts for $20. Also had a table with chairs so guests could play cards or cribbage. Pool area nice and big. Breakfast was OK. Would return here!"