Planned Parenthood - Troy Health Center

"Wayyyyyyy better than the Albany location. Still not perfect, but at least I don’t have to spend 3 hours there for an appointment that should take 15 minutes total. They had me in and out fairly efficiently and they were nice. I’d recommend this one over the Albany one, but the Amsterdam one is still the best I’ve been to. I’m from Albany but honestly the Amsterdam planned parenthood might be worth the drive."

"I go here for female issues that I’d feel weird with speaking to someone at the er. The last time I went to the er from a painful bladder infection since I couldn’t see my primary quick enough was horrible and an unpleasant experience. I thought I would have had to do that again until remembered planned parenthood. I didn’t think they would take care of stuff like this but 1 quick Google search shows they will. I called the # and received an automated message about they are training new staff at to call back at 3pm(it was 2:30ish) no problem-I’m empathetic. I call back a little after 3 and ask if this was the Troy office or if this is a general office number-which the receptionist informed me it was however she can get into the Troy offices appointment system at 410 if I needed one. I didn’t hear the 4:10 part so I just asked about walk ins of which she responded that” I could if I wanted to;but they do have an appointment free at 4:10.”Shocked I replied” today?” Expecting it to be like a few days later but Nope,it was same day,in about an hours time. So I was able to be seen no issues. Everything from checking in, having my basic stuff checked (weight,height,vitals and a urine screening): followed as a quick exam of my belly and kidney area to check for soreness). I commented on the nurses nails and was offered some advice to help myself with the discomfort. We also joked around with some girl talk which is nice. The doctor came in and was friendlier then ever. She asked if I had a preference for antibiotics and also explained why she asked that.I never was asked that before at all. As a child I was always sick and had uti after uti that developed resistance to some antibiotics at time so I knew the one I had as a kid,the last one was the winner. Anyway,this review is really long,I apologize. I’m not one to put my personal stuff out there but I had such a sweet experience going here that I wanted to atleast add the review. Even the checkout was so easy. Just gave them my pharmacy info and take the folder to the checkout. No issues. No rudeness. No problem. Maybe I just got lucky with the staff that was on today. Who knows. Anyway, if your a woman and are having any issues,problems or anything that you don’t feel comfortable going to the er for, I would recommend you go to the nearest p.p."

"I had a wonderful experience! I am so grateful to Planned Parenthood, and this location specifically for providing their services. As a nonconforming trans-masculine presenting human I can feel uncomfortable in many medical facilities but I felt safe, supported, welcomed and well cared for. The entire staff was great. I truly appreciate the NP (Amanda), for being so thorough and providing a lot of useful information, as well as listening and asking questions to better understand how to help. Thank you to the entire staff."

"Went for an annual checkup, base rate is $240. At check-in I was told I qualify for a 20% discount and would be charged $212. At checkout I was charged $240, and when I told the person at the desk that's not what I was quoted, she said well that's what it is. I was given a receipt showing the amount charged, with no details. I asked for the detailed statement and saw my account had a $48 credit meaning I overpaid. I called the central billing number and was advised I should have been charged $192 and they would void the additional charge. A couple days later I got the credit on my card. What a joke. This motivates me to find a gynecologist."