Hilton Ocean City Oceanfront Suites

"We stayed for one night at the Hilton Ocean City Oceanfront in December for our daughter's birthday. We checked into the hotel a little before 4pm and they moved us from the 6th floor up to the top floor (12th) at no extra charge. The room was clean and had two beds in the back room and a living area with a pull out sofa in the front separated by a kitchen and bath in the middle. The only issue we had with the room was the curtain on the window in the back kept getting stuck and we were not able to open the curtain all the way. My daughter wanted to go swimming, so we went to the indoor pool located on the lobby level. The pool area is quite large, has towels, and has plenty of seating to relax. There were a lot of people using the pool, but it did not feel crowded. There is an outdoor pool (closed in off-season) and easy access to the beach in the back of the hotel. Parking is located in the front by the check-in area and in the back under the lobby area. There is a restaurant at the hotel but we did not get a chance to eat there, but it looked nice. There is also a Starbucks across from check in, but I did not see anyone there in the evening. The gym is located next to the pool area and is typical for what you see at a Hilton. Overall, we had a great stay and the rooms are very reasonable this time of year."

"My wife, daughter, and I were here in December 2023 for a 3-day vacation around the Christmas holidays. We liked the rooms and the location of the hotel but there were aspects of the service that left a sour taste in our mouths. First, as far as the rooms go, they are spacious and well equipped. Our room had two queen beds along with a separate sitting area that had a couch, a TV, and a table plus four chairs. In between the sitting and the sleeping areas, there was a kitchen with a full (not a mini) fridge, an electric range, an oven, and a dishwasher. There were also a fair number of bowls, pots, and pans, along with silverware that one could use. Given our preferences, we used the kitchen each morning of our 3-day stay to make oatmeal that we had. We were also able to use the fridge to store all of the leftovers from the meals that we had outside. Second, as far as the location of the hotel goes, it is very close to the beach. One can literally walk out of the hotel lobby and within a minute walk into the sand. Even though it was fairly chilly in December (unsurprisingly), on one of the days of our stay we went to the beach and my daughter made sandcastles for a while. The negatives of our experience pertain to the service, especially what we experienced on the very last day of our stay. The usual check out time is 11 a.m. but because my daughter wanted to use the pool before heading out, it would have been tricky for us to check out by 11 a.m. Accordingly, I called the reception in the morning and was told that I could check out as late as 12:30 p.m. and based on our conversation, I understood that a fee applies only if guests check-out past 1 p.m. However, at 12 noon, when I went to the check-out desk to confirm our late check out time, no one had any record of that time being 12:30 p.m. and moreover, the person at the front desk was unfriendly. That was frustrating. Then as we were back in our room hurrying to get out, a staff knocked around 12:25 p.m. asking us when we were leaving. That was also stressful. Being in the dead of winter, the hotel was not very busy and had many empty rooms. Under those circumstances, they should have been more willing to accommodate a later check out time and at the very least, recorded the later check out time correctly as 12:30 p.m. and not as 12 noon. (And by the way, there is no clock adjacent to the indoor pool which makes it hard to keep track of time when one is swimming and is without either a wristwatch or cell.) In addition to the indifferent and occasionally unfriendly customer service, some other minor issues were that the dishwasher did not clean dishes very well. Even though we used the highest "heavy" setting, when on the last morning, we needed clean bowls, we found that the bowls in the dishwasher were dirty and needed to be cleaned manually. But because there is no dish scrubber in the room, that made it difficult to clean the bowls by hand. Lastly, the closet doors in our room (613) did not move smoothly and they seemed out of alignment. All in all, this was a fine hotel based on the size of the room, the amenities available, and its location, but there are aspects, especially related to the somewhat indifferent customer service, that preclude me from rating it as a 5-star and making it our default go-to hotel when we next find ourselves in Ocean City, MD."

"The hotel is beautiful and the room was nice and cozy.set up like a little apartment. The kitchen was fully stock. The bathroom had nice smelling body wash and lotions in it.. now I gave a 3 stars because one of the beds was hard as a rock . Was very uncomfortable to sleep in but I decided to deal with it . My overall stay was great and everything else was great there"

"The room was spacious and had decent size balcony with a prefect view of the beach. Room was clean. I think that the mattress needed replaced in the room though, it was not as comfortable (flat and springy) as other Hilton hotels. The TVs here have not been upgraded to Smart TVs yet. Overall, it was a great get away and I would stay here again."

"Our family visited Hilton Ocean City twice this past year, once in July for one night and back again beginning of September for 3 nights. My kids (12, 10, 6 & 2) absolutely loved this hotel! The accessibility to the beach is so convenient, the three pools were all perfect for us. My kids absolutely loved the kids pool with the water slide. The game room was very nice and family friendly. We ordered dessert from room service and the bread pudding was spectacular! Our dishwasher stopped working and maintenance quickly came to fix the issue! We can’t wait to go back next year!!!"